Customer Success Manager - Global eTraining

Global eTraining is growing fast, and we’re looking for a Customer Success Manager who can take ownership, steer customers with confidence, and drive clear business results. If you move quickly, think strategically, and know how to lead customers to success, you’ll fit right in.

Multi-Lingual Applicants:

¡Estamos creciendo!

En Global eTraining estamos buscando profesionales para puestos de atención al cliente orientados al mercado internacional.

El español es nuestra prioridad, y el conocimiento de francés, alemán, italiano u otros idiomas europeos será una gran ventaja.

Si te apasiona ayudar a clientes de todo el mundo y quieres formar parte de un equipo global en crecimiento, ¡nos encantaría saber de ti!

What You’ll Do

- Own a portfolio of enterprise customers across the AEC and manufacturing industries and keep them actively engaged, trained, and adopting our platform.
- Know our products inside and out—content libraries, integrations, reporting tools, Autodesk plugins, and especially our patented rapid course authoring technology.
- Support customers in developing custom training using our rapid course authoring tool and advise on best practices.
- Lead onboarding, run customer kickoffs, and build implementation plans that drive adoption.
- Travel to customer meetings, workshops, and industry events as required.
- Run strategic check-ins, QBRs, and executive-level conversations with clarity and conviction.
- Monitor usage and adoption data, identify gaps early, and take action before problems surface.
- Collaborate with Sales, Product, and Support to remove roadblocks and ensure customer momentum.
- Manage renewals, identify expansion opportunities,



and ensure customers hit the value milestones we set together.

What You Bring

- 3+ years in Customer Success or Account Management with enterprise or SaaS customers.
- Experience in the AEC or manufacturing sectors—or in training, implementation, or technology adoption programs—is a strong advantage.
- Ability to quickly master complex products and explain them in practical, actionable terms.
- Comfortable guiding customers through custom course development, technical workflows, and structured change management.
- Robust communication, presentation, and project management skills.
- A data-driven mindset with the ability to interpret trends and make smart recommendations.
- Multi-lingual capability is a strong asset with Spanish, French, German, Italian, Korean and Japanese language skills being required by our customer base.
- High personal accountability and a strong sense of ownership.

Why Global eTraining

- Work with leading-edge training technology trusted by top AEC and manufacturing firms worldwide.
- Join a driven, collaborative team focused on results, innovation, and continuous improvement.
- Real opportunities to grow, influence, and help shape the future of digital training and technology adoption.
- Competitive compensation and benefits.

If you take initiative, solve problems fast, and build strong, strategic customer partnerships, we want to hear from you.

Apply now and help drive the future of AEC and manufacturing training.

Job Type: Full-time

Pay: $60,000.00-$100,000.00 per year

Benefits:

- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Paid time off
- RRSP match
- Vision care
- Work from home

Work Location: Remote

📌 Customer Success Manager (Canada)
🏢 Global eTraining
📍 Canada