Customer Experience Representative

Emploi - Permanent Full time - Agent/Clerk - Customer service

Branch office: Winnipeg -Winnipeg Manitoba R2X 2Z7

As soon as possibleSchedule: Monday to Friday (Day)

Description:

The Customer Experience Representative plays a key role in delivering an exceptional service experience to Sani Marc’s clients across its various business units. Acting as a frontline ambassador, the representative handles customer inquiries, processes orders, and provides product and service support while ensuring a smooth and efficient customer journey. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with internal teams such as Sales, Logistics, and Operations.

Responsibilities:

Under the supervision of the Customer Experience Supervisor the Customer Experience Representative performs the following tasks:

- Act as the primary contact, for our three divisions, on products or services and process orders in an efficient and timely manner;
- Respond to customer requests such as return merchandise authorizations, delivery requests, out-of-stock items, pricing irregularities and notify the appropriate account manager;
- Provide exceptional customer service and advisory roles to our clients;
- Follow up with clients/vendors regarding order reception or back orders;
- Guard against complacency and the status quo with existing procedures or work methods; communicate freely your ideas;




- Contributes to the team's efforts by carrying out any other task assigned by the Customer Experience Supervisor;

Requirements:

To perform well, you must have:

- A high school diploma;
- A passion for customer service;
- Strong communication skills with the ability to upsell/ cross-sell;
- Capacity to work independently and/ or as part of a team;
- General knowledge of MS Office;
- Effective organization skills;
- Adaptability, responsibility and flexibility

Advantages:

- Clothing provided
- Gifts of recognition of seniority
- Long Term Disability Insurance
- Short Term Disability Insurance
- Pension plan
- Life insurance
- Dental insurance
- Social activities
- Employee discount
- Talent referencing
- Corporate events
- Mobile holidays

Note:

Working at Sani Marc means:

- Taking ownership and accountability for your responsibilities; you are entrusted to take the proper steps to accomplish your duties;
- Being a self-starter, tenacious along with a positive attitude and effective communication skills.
- You are customer-focused and are relentless in that pursuit;
- Being a strong believer in teamwork, highly dependable and solutions oriented. You have great interpersonal skills and are happy when those around you to succeed.

Disclaimer:

Why work for Sani Marc?

- We are a rapidly growing company that focuses on well-being at work and developing our internal resources;
- We take the health of our employees to heart. We reimburse a portion of registration fees for physical activities.

📌 Customer Experience Representative (Canada)
🏢 Sani Marc
📍 Canada