Rimouski Ford is looking for a highly motivated technical advisor to act as a liaison between service center customers and mechanics. A true link between service and the workshop, they will build customer loyalty through their skills and interpersonal abilities, becoming THE go-to person for service and maintenance at Rimouski Ford.
Your tasks
- Welcoming customers warmly and courteously
- Schedule repair and maintenance appointments
- Understanding customer needs, advising them, and clearly explaining the situation to the mechanics
- Mastering the various maintenance programs and manufacturer standards to offer the right services to customers
- Prepare work orders and detailed invoices
- Explain the work carried out and the associated costs.
- Planning the right timelines and deadlines for optimal service
- Recommend repairs based on the customer's vehicle history
- Offer related services to the client
Your skills and qualities:
- You have an innate sense of customer service, diplomacy, and automotive engineering.
- You demonstrate dynamism and perfect tact.
- Collaboration comes naturally to you.
- You inspire confidence in people, even the most skeptical.
- You explain things clearly
- You are not afraid of working under pressure
- A sense of organization is second nature to you.
- You are able to manage priorities… and your stress
Perks:
- Permanent position of 40 hours/week, Monday to Friday.
- Group insurance after 3 months
- Fireteam
- Continuing education
- Pension plan
Our requirements:
- Knowledge of mechanics is an asset
- Hold a valid driver's license
- Proficient in computer systems and comfortable with technology
Only shortlisted candidates will be invited for an interview.
Best of luck to all!
📌 Technical Advisor (Canada)
🏢 Rimouski Ford
📍 Canada
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