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Alpine Guest Services Agent

- - - Do you love exploring, playing in the outdoors and making new friends while hanging around the campfire, by the lake or on the ski slopes? Well, we have that, and more!

Manning Park

Resort is a year-round resort located between Hope and Princeton, BC. If you are ready to leave the hustle and bustle of city life, and enjoy outdoor fun and adventure, this place is for you. Staff housing is available, so your dream of living in the mountains is part of your adventure at Manning Park Resort.

We are presently searching for our next great team member as a Alpine Guest Services Agent to join our Alpine Guest Services team. If you can provide our guests with an amazing experience, combined with working as an energetic part of our resort, we want to hear from you.

Responsibilities include: (but not limited to)

Assist guests with products & services; in-person, by phone, and/or by e-mail

Provide guests with information about Alpine Services and Manning Park Resort.

Prepare guest orders of rental equipment and tickets; processing payments through point-of-sale system.

Distributing pre-purchased rentals & tickets and registering Snow School participants.

Tech and adjust the rental equipment to meet specific customer needs.

Tuning and repairs of Guest Alpine Equipment.

Maintain a protected & clean environment for the customers and colleagues at all times, including cleaning washrooms and keeping the Alpine Guest Services building sanitized.

Set up and take down crowd control measures and snow school signage.

Shoveling snow and maintaining a clear and ice-free environment around the AGS Building.

Assist with Snow School Lessons if required (if certified).

Administer online reservations





Follow outlined policies to find solutions to guests issues

Offer technical support for online purchases

Assist with sales system issues and reports

Assist in the marketing, promotion and sales of Manning Park Resort products (ski school, group bookings, season passes and/or day tickets).

Other tasks as required.

Job Requirements / Qualifications:

Strong customer service skills

Ability to work in a fast paced environment

Will be required to work Weekends & Holidays

Must be approachable, dependable and a strong team player

Good physical condition; ability to work in outdoor, adverse weather conditions and perform manual labor

Previous knowledge of the ski hill is an asset

Previous use of a Point of Sales System is an asset

Level 1 or higher Ski or Snowboard Certification is an asset

This is a Seasonal Position, so you must be able to commit to the role for the full Winter Season (November-April). As a seasonal team member, you may be presented with opportunities to cross train and support in other departments to meet seasonal demands.

Benefits:

Free Rent – Bi-weekly Utilities of $170 (Including water, hydro, waste & heat)

Free Seasonal Activities Pass (Alpine & Nordic in Winter, Boathouse in Summer)

Free Rentals & Lessons (Alpine & Nordic in Winter, Boathouse in Summer)

Regular Grocery Pick Up Service

- Food & Retail Discounts in our Country Store, Pinewoods Restaurant, Bears Den Pub & Daylodge

Be Your Natural Self

At Manning Park Resort, we celebrate individuality and are committed to fostering an inclusive, respectful, and nature-focused workplace. We welcome applicants from all backgrounds and make hiring decisions based on experience, qualifications, and fit.

Join us and help make a difference. Apply today!

Please visit our careers page to see more job opportunities.

📌 Alpine Guest Services Agent (Manning Park)
🏢 Manning Park Resort
📍 Manning Park