Job Role: AVP End User

Location : Toronto, ON/Hybrid

Position Type : Fulltime Role

Hybrid- 3 days in Toronto

Ideal Salary: CAD 180K-190K (Depending on the experience)

Must Have:

- Lead the end-to-end strategy, delivery, and evolution of enterprise end-user computing services, including physical devices, virtual desktops (Citrix, Cloud PC), M365 collaboration platforms, citizen development tools, and digital employee experience capabilities.
- 10–15+ years of progressive experience in enterprise end-user computing, digital workplace, infrastructure, or platform engineering, including leadership accountability for large-scale environments and service transformation
- Proven experience leading the strategy and operation of critical end-user platforms, including devices, virtual desktops, collaboration platforms, and digital employee experience services
- Demonstrated ability to deliver secure, reliable, and high-performing platforms, with accountability for:
- Service availability and resilience
- Performance and user experience
- Cost and operational efficiency
- Experience leading enterprise transformation initiatives, including:
- M365 and collaboration platform adoption
- Digital employee experience (DEX) improvements
- Automation and AI-enabled workflow enablement
- Demonstrated ability to embed security, risk,



and compliance requirements into platform strategy and service delivery in partnership with cybersecurity and technology risk teams
- Experience leading within a hybrid delivery model, including oversight of managed service providers and accountability for performance, service outcomes, and continuous improvement

Preferred:

- Experience in financial services or similarly regulated industries, with exposure to:
- Technology risk frameworks
- Audit and compliance requirements
- Operational resilience standards
- Deep familiarity with:
- Microsoft 365 ecosystem, including collaboration, automation, and AI-enabled capabilities (e.g., Copilot)
- Virtual desktop and modern device platforms (Citrix, Cloud PC, endpoint management)
- Digital experience monitoring and analytics tools
- Experience enabling citizen development platforms (e.g., Power Platform, automation tools), with appropriate governance, controls, and guardrails
- Solid vendor and partner management experience, including oversight of large-scale managed service providers
- Exposure to cloud and platform cost management, including optimization of licensing, infrastructure, and service delivery costs

Note: AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.

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