Lead the Business Process team at Air Canada Vacations in a temporary role. Implement customer-focused processes while mentoring your team to ensure operational excellence. This supervisory position in Montreal involves shaping the Operations department’s strategic direction.

You will benchmark industry best practices, support new technology initiatives, and collaborate with cross-functional teams to enhance the travel experience for customers. Your leadership will play a crucial role in supervising analysts and managing various operational projects. Key Responsibilities:

- Lead the Business Process team effectively
- Develop strategic directions and objectives
- Supervise and mentor Business Process Analysts
- Liaise with departments on new initiatives
- Manage business cases and change requests Requirements:
- Diploma in Tourism or personnel management
- 5 years in Call Center/Groups role
- Strong technical background in TTS and ARD
- Bilingual in French and English
- Familiarity with Air Canada Vacations’ processes Be part of a energetic team that enhances operational efficiency for Air Canada Vacations.

📌 Business Process Supervisor at Air Canada Vacations (Montreal)
🏢 Air Canada Vacations
📍 Montreal