Customer Service Specialist Work Location: Call Centre, Dartmouth, NS (In office) or Remote (Work-from-Home)

Start Date: September 16, 2026 At Eastlink, great customer experiences start with great conversations. As a Customer Sales & Service Consultant, you'll be the first point of contact for many of our customers. You'll answer questions, solve problems, and help customers find products and services that fit their needs. No two calls are the same, so every day brings something different. What You'll Be Doing

As a Customer Service Specialist, you'll support customers through inbound calls while balancing exceptional service with sales opportunities. In this role, you'll: Answer customer questions about accounts, billing, products, and services

Take the time to understand customer needs and recommend the right solutions

Help customers with upgrades, plan changes, and service requests

Resolve concerns with professionalism, empathy, and a focus on finding solutions

Identify opportunities to promote products, services, and promotions that provide value

Meet individual sales and performance goals

Accurately document customer interactions across multiple systems What We're Looking For

We're looking for people who enjoy helping customers, solving problems, and working toward goals.

You may be a great fit if you: Strong communication and relationship-building skills

Comfortable balancing service and sales conversations

Reliable, accountable, and open to feedback

Organized and able to multitask in a quick-paced environment

Detail-oriented with a focus on accuracy and quality

Available to work evenings and weekends as required Experience in customer service, retail, sales, hospitality, or a call center environment is an asset





Don't have direct experience? We'd still love to hear from you if you have strong transferable skills, a positive attitude, and a willingness to learn About Eastlink

Eastlink is proudly family-owned and headquartered in Halifax, Nova Scotia. After more than 50 years, we’ve grown from a small-town startup into one of Canada’s Best Managed companies without losing our entrepreneurial edge. We move fast. We try new things. We care about doing right by our customers, and we’re not afraid to take a different approach to make that happen. Why Work with Us

We could say we’re not your typical telecom, but what makes us different is how we operate day to day. At Eastlink, we’re a tight-knit team all working toward common goals. We’re big enough to do meaningful work, but small enough that you can actually make your mark.

You won’t get stuck waiting for layers of approval or years of tenure to make an impact! We believe in getting involved, speaking up, and figuring things out together. We’re always listening, learning, and adapting because our customers (and our people) expect us to.

And just like we invest in our network, we invest in you, with intention and for the long run. When you join Eastlink, you'll enjoy: $18.15/hour plus unlimited commission and performance incentives

Paid training and ongoing coaching to set you up for success

Opportunities for internal growth and promotion

Paid vacation and holidays

Comprehensive health and dental benefits

Pension plan

Employee discounts on Eastlink products and services We are committed to building a workplace where everyone feels they belong. We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

📌 Customer Service Specialist (Saint John)
🏢 Eastlink
📍 Saint John