Reporting to the General Manager, the Service Writer has responsibilities with both Customer relationships, and the administration of the business. This role has specific responsibilities as follows:

- Safety
- - Role model a ‘safety first' attitude amongst the team

- Tasks:
- - General:
- - Open / close front office – locks, lights and signs
- Use current tools to communicate with internal staff
- Cleanliness of front office

- Customer Communication:
- - First to answer the phone / greet walk-in customers
- Monitor shop calendar and be aware of ‘incoming' customers
- Check customer inquiries on emails, SM, Payment boxes , and other communication tools

- Work Orders and Invoicing:
- - Open work orders and, when necessary, ensure customer specific criteria are incorporated in the work order
- Request approval for work from Fleet clients




- Authorize work orders in SM
- Request customer PO number, where applicable
- Conduct a final review of completed work orders prior to sending the completed invoice to customers
- Send invoices to clients for payments
- Receive client payments
- Internally flag work orders that require immediate attention / have gone stagnant

- Receivables / Payables:
- - Watch for and advise the GM on overdue accounts receivables
- Review payables and input necessary data for electronic payments to our suppliers Handle customer complaints as required

- Other duties which may be required from time to time which may or may not fall within the overall scope of this role

📌 Automotive Service Advisor (Nepean)
🏢 CareerBeacon
📍 Nepean