Job Overview
Coffee Lovers this opportunity is for you!

We're looking for talented people to lead our new Nespresso boutique at CF Polo Park.

Ready to give your career a boost?

Apply now to be part of a passionate team and experience the adventure of premium coffee with us!

You'll work on sales and customer service, leadership, team management, operations, training and mentoring.

Nespresso has a team to support your career development. There are real opportunities for development and progression.
This opportunity could be a step towards the exciting career in retail management you've always dreamed of!

Advantages

- Competitive salary of $21 + quarterly bonus.
- Nespresso Coffee machine
- Monthly credit on coffee capsules and discount on accessories for employees.
- Access to Randstad Advantage insurance program.
- Excellent training and development programs
- The opportunity to develop your career with Nestlé Canada

Responsibilities

Boutique Specialist Training:

- Nessoft Training to new employees
- Machine Training for new employees
- Coffee training
- Return management procedures
- Cash handling procedures
- Tax exempt procedures
- Nespresso policies procedures (related to Nespresso products)
- B2B main points to communicate to Guests
- Set training agenda for on-boarding new employees

People Management:

- Develop a schedule for the staff to assist in Boutique daily tasks responsibilities
- Communicates a clear understanding of the Company’s values




- Assist Manager in setting work schedules
- Role play (Mystery Shopper scenarios)
- Provide employee recognition for team success

Stock Management / Nessoft Management:

- Ensure boutique is in stock with all supplies
- Submit stock transfers
- Process returns
- Submit and process stock transfers
- Understanding of Boutique Budget for Decoration and Tasting products
- Report stock deficiencies to manager

Reporting:

- Prepare and review daily and weekly reporting on machine and capsule sales
- Meet with Manager on a weekly basis

Qualifications

- 2 years of training in customer relations & Sales
- Expertise in oral communication for each type of customer
- Experience in team management
- Valuable knowledge of Microsoft Office, IT phone system and of statistics
- Management by priority
- Good analytical skills
- Attention to detail
- Ability to answer to “difficult” customers

Pay: $21.00 per hour

Benefits:

- Flexible schedule
- Paid time off
- Store discount

Application question(s):

- Can you confirm that you are 18 years old or older?
- Are you legally entitled to work in Canada?
- Are you versatile for a schedule that could be between Monday to Sunday?

- If not, specify

- Confirm the amount of hours you can work for in a week?

- Are you able to stand for 8 hours, lift 10-15 pounds repetitively, bend over or work with your arms above your shoulders?

Work Location: In person

📌 Team Leader - CF Polo Park (Canada)
🏢 Nespresso
📍 Canada