Customer Service Representative

Victoria In-Town Location

This customer-focused position includes a service-based sales program that can significantly increase your income.

Budget Car & Truck Rental is seeking a Customer Service Representative for our Victoria in-town location. The successful candidate will provide friendly, efficient service while assisting customers with their vehicle rental needs.

Reports To

On-Site Management Team

Position Summary

Devon Transport prides itself on providing efficient and friendly service to all customers. The Customer Service Representative is responsible for processing rental transactions, providing value-based recommendations about our products and services, completing basic administrative tasks, and communicating effectively while maintaining a high standard of customer service.

Position Responsibilities

- Answer customer inquiries.
- Provide accurate and effective rate quotes.
- Open and close rental agreements.
- Recommend products and services based on customer needs.
- Communicate with location staff, support departments, and other locations.
- Ensure customer satisfaction and resolve service disruptions when required.
- Follow the recommended service-based sales dialogue.
- Clearly explain company policies and procedures to customers.
- Continually learn and apply company best practices.
- Participate in training as required.
- Complete administrative tasks as directed by management.




- Identify fleet requirements for the current and upcoming rental days.
- Assist with other operational duties as required.

Position Requirements

- Robust customer-service focus.
- Flexibility to meet changing business demands.
- Weekend and holiday availability.
- Punctuality and accountability for scheduled shifts.
- Willingness to learn and accept ongoing coaching and feedback.
- Valid BC Class 5 Driver’s Licence.

Qualifications and Experience

- Previous customer-service experience is considered an asset.
- Strong communication and teamwork skills.
- Vehicle knowledge is considered an asset.
- Previous sales experience is considered an asset.

Knowledge, Skills, and Abilities

- Excellent listening and communication skills.
- Ability to adapt to changing operational needs.
- Ability to work independently and as part of a team.
- Strong problem-solving and customer-service skills.
- Ability to provide value-based product and service recommendations.

Working Conditions

- Work is performed primarily in an in-town rental office.
- The schedule may include weekends and holidays.
- Some vehicle movement and outdoor work may be required.
- Ongoing training, coaching, and performance feedback are provided.

Job Types: Full-time, Temporary

Pay: $19.00-$20.00 per hour

Licence/Certification:

- BC Class 5 Drivers License or Better (preferred)

Location:

- Victoria, BC (preferred)

Work Location: In person

📌 Customer Service Representative (Canada)
🏢 Budget Car & Truck Rental
📍 Canada