- Provide remote training and support to clients
- Maintain relevant training documents and materials for all levels of training
- Create “how- to” training videos. This includes writing the scripts, recording the videos and performing the video editing.
- Organize and deliver technical training consistent with course content, objectives and delivery strategy
- Support the improvement of current or the creation of recent web-based or instructor-led training courses.
- Updates course documentation on a continuous basis to ensure timeliness and relevance, maintains technical resource library, and keeps records of training activities
- Perform web-based training and support through online tool such as EasyWebinar, Zoho Assist, Zoom
- Create and update training material such as end-user manuals/guides, presentations, references
- Assist with renewals/cancellations
- Contribute in the creation of educational content;
- Drive customer loyalty and product adoption through a variety of mediums, including webinars
- Provide excellent support and ensure a high retention rate.
Qualifications/Requirements:
- 2+ years relevant work experience in a customer-facing, customer success, account management or strategic role (SaaS,
Marketing Agency / IT or Real Estate industry experience preferred);
- 1 -2 years experience in a professional service and/or training role
- Excellent Presentation Skills
- Impeccable written and verbal communication and interpersonal skills
- A positive attitude and ability to excel under pressure
- Ability to maintain a high level of client retention and satisfaction
- Capable of working independently and cross-functionally, multitasking
- A detail-oriented with strong time management skills
- Knowledge of the digital marketing space, and a passion for marketing technology
- Knowledge of Graphic design software Illustrator and other Adobe Creative Suite applications and CSS is an asset
- Technical/Documentation writing skills are an asset
- Video Editing Skills are an asset. Applications such as Camtasia would be an example application
- Experience with Content Management Systems (CMS) is an asset
- Canadian University degree and/or college diploma in Business/Marketing/ or related field is an asset
- SaaS: 2 years (Preferred)
- Enterprise Software: 2 years (Preferred)
Qualified candidates should forward their resume by email