Join Longo's as a Service Desk Analyst focused on customer support in IT. Engage with diverse technology issues while providing Tier 1 and Tier 2 support for various business partners across multiple locations.

As a Service Desk Analyst, you will be pivotal in delivering responsive IT support at Longo's, catering to users across stores and the Support Centre. Your responsibilities include troubleshooting hardware, software, and network issues, while ensuring effective communication and documentation of each incident.

This role calls for a proactive mindset and a passion for technology to contribute to operational excellence.

Key Responsibilities:

- Provide IT support via phone, email, and in person
- Document incidents in Service Now and follow resolution processes




- Manage hardware/software deployments and setup
- Assist with onboarding and offboarding IT processes
- Support company-wide projects and initiatives

Requirements:

- Post-secondary diploma in computer science or related field
- 1-2 years of experience in a Service Desk role
- Understanding of ITIL principles and frameworks
- Robust troubleshooting skills with Microsoft OS and Office 365
- Valid driver's license for travel to multiple locations

Support IT across Longo’s with your technical skills and passion for exceptional service.

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📌 Customer-Focused Service Desk Analyst (Vaughan)
🏢 Longo’s
📍 Vaughan