Title: Program Supervisor - (Full Time Temporary)
Number of Positions: 1
Competition Number: C183
Location: Rising Sun
Position Status: Full Time Temporary

End Date: March 31, 2027

Shift Timings & Days: (Monday - Friday) 04:00pm - 12:00 am

Reports to: Program Manager

Compensation: (Grid 30) $31.98 - $33.84

Job Summary

The Program Supervisor is accountable for the daily operations of the program and ensures that operational and quality standards are always maintained. Works to ensure a safe, well‑maintained, and healthy environment.

Staff Supervision

- Provides supervision, direction, coaching and assistance to Residential Support Workers in the completion of daily operating tasks and routines.
- Supervises staff by performing duties such as assigning work, providing feedback and evaluation, orienting new staff, and maintaining time‑keeping and attendance records. Resolves staffing problems, including calling in staff to ensure appropriate staffing levels.
- Supervises medication administration and is accountable for ensuring accuracy and completeness of administration and documentation for the medication program.
- Orients, trains, supervises, and evaluates recent employees, volunteers and practicum students on shift responsibilities and routines and reports to supervisory position.
- Motivates staff team to maintain and exceed agency work standards. This position does not involve hiring, firing, or disciplining employees.
- Ensures that all documentation for shift tasks, responsibilities and routines are completed.
- Performs other tasks and duties as required.

Client Support

- Role Modeling – Acts as a positive role model for clients. Teaches clients effective social and interpersonal skills through tasks of appropriate daily living and social activities.
- Environmental Support – Contributes to maintaining a therapeutic workplace following therapeutic community principles which encourage awareness of inter‑dependence of community members and the value of responsible concern for self and others.
- Monitors – Residents' behavior and activities and reports to program director, if necessary.

Qualifications

- Diploma in Community Social Service.




- 2 years of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent.
- Experience in a non‑profit setting is an asset.
- Satisfactory completion of a criminal records check with vulnerable sector screening is required.
- Satisfactory completion of Tuberculosis Screening form is required.
- Satisfactory completion of Employee Immunization Record form is required.
- First aid certification with CPR is required.
- Satisfactory completion of Nonviolent Crisis Intervention (NVCI) is required.
- Valid Class 5 driver’s license is required.

Skills & Knowledge

- Knowledge of Windows, Microsoft Word, Excel, and database management systems.
- Knowledge of and ability to operate standard office equipment, including telephone system, fax machine, photocopier, printer, and computerized building security monitoring system.
- High level of integrity and dependability with a strong sense of urgency and results‑orientation.
- Strong problem‑solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analyses.
- Strong interpersonal skills and ability to communicate effectively in writing and verbally in English.
- Demonstrated commitment to the social sector with a passion for the organization’s mission is essential.

Competencies

Approach to Work

- Demonstrates initiative, flexibility, adaptability and resourcefulness.
- Actively seeks and incorporates feedback to inform continuous self‑improvement.
- Sets goals, creates and implements action plans, monitors progress, and evaluates results.
- Adeptly manages competing tasks and uses time efficiently and effectively.

Job Knowledge & Quality of Work





- High degree of relevant and current job knowledge and skill.
- Consistently produces accurate, thorough, high‑quality work in a timely manner.
- Builds and promotes a culture of health and safety in the workplace.
- Implements and enforces best practices in health and safety within the workplace.

Judgement & Decision‑Making

- Models independent thinking and creativity.
- Demonstrates effective problem‑solving skills.
- Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action.
- Exercises sound judgment in the best interests of the organization.

Communication & Interpersonal Skills

- Expresses themselves clearly and professionally both verbally and in writing.
- Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations.
- Has a manner, style and presence that makes a positive impression.
- Listens to and considers others’ views.

Personal Leadership

- Models the organization’s core values of social justice, teamwork, social innovation, and strength‑based practices.
- Fosters enthusiasm, energy and commitment.
- Takes responsibility for personal actions, performance and health.
- Is reliable and accountable; shows up on time ready to work.

Teamwork & Collaboration

- Effectively works with colleagues to ensure organizational success.
- Champions positive working relationships with staff and external partners.
- Supports an environment of openness, and champions teamwork and communication across programs.
- Leverages the expertise and experience of others for organizational success.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department.

Any personal information provided will be maintained in confidence.

Only those selected for an interview will be contacted.

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📌 Program Supervisor - (Full Time Temporary) (Surrey)
🏢 Phoenix Society
📍 Surrey