The following provides a detailed description of the position of Customer Service Representative. Actual duties performed may vary slightly.
General Position Description

The Customer Service Representative greets, assists, and directs members, guests, staff, and callers as they enter or call the gym. Also performs a variety of administrative and operational duties as necessary.
Duties

Greets and checks in all members as they enter the gym.

Answers the phone using the correct greeting and assists callers as needed.

Processes all transactions at the Point of Sale register

Assists members with all inquiries

Maintains a clean and orderly front desk/lobby area

Ensures that front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling,



Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests

Projects a polished, professional image at all times

Provides a superior level of customer service to members and guests

Performs a variety of duties including filing paperwork, folding towels, doing walk-throughs of the facility, or any other duties as assigned

Required Qualifications/Skills

Good communication skills

Positive customer service skills

Be able to function effectively in a fast-paced environment

Operate phone and standard office equipment effectively

Basic recordkeeping skills

📌 Customer Service Representative (CSR) (Canada)
🏢 EVOLUTION FITNESS REGINA
📍 Canada