Marketing Operations Manager

SoftMoc · Whitby, Ontario · Full-time, permanent

SoftMoc, one of Canada’s leading footwear retailers — more than 120 stores coast to coast plus a thriving e-commerce business at softmoc.com — is hiring its first Marketing Operations Manager: the person who makes our marketing run as one machine.

About SoftMoc

We carry over 100 brands, from Birkenstock, Clarks, UGG, Converse, and Skechers to our own SoftMoc label, backed by our Club SoftMoc loyalty program and stores in every region of Canada.

The opportunity

SoftMoc’s marketing is created by talented people in more than one place: a brand and digital team that runs our social channels, advertising, and e-commerce creative; buying teams who know exactly which product stories will land; and store operations bringing it all to life in over 120 locations. What we’re adding is the person who connects them.

As our first Marketing Operations Manager, you will own the marketing calendar, the campaign process, and the weekly rhythm that ties these teams together. You won’t be handed a playbook — you’ll build it, working directly with ownership and senior leaders: a rare chance to design a function from scratch inside an established national retailer.

What you’ll do

- Build and own the master marketing calendar — digital, in-store, e-commerce, and promotions.
- Run the weekly marketing sync across buying, store operations, and our brand and digital team.
- Turn leadership decisions into clear one-page campaign briefs with owners, budgets, and launch dates.
- Traffic-manage campaigns — chase deliverables, clear blockers, keep launches on time.
- Publish post-campaign recaps and keep a simple performance scorecard for leadership.




- Administer our shared marketing platform and make modern AI tools part of how the work gets done.

What you bring

- 3 to 5 years in marketing coordination, operations, traffic, or campaign management — agency or multi-location fashion retail.
- A record of driving deadlines across teams you don’t manage: organized, diplomatic, persistent.
- Strong, fast writing — briefs, recaps, and status updates people actually read.
- Fluency with work-management tools such as Asana, Monday.com, Notion, or Wrike.
- Real comfort working with AI tools day to day — and curiosity to push them further.
- Footwear, fashion, or retail experience is an asset; French is an asset.

What we offer

- $70,000 – $90,000 per year.
- Benefits and a staff discount you will definitely use.
- A new role with unusual visibility — you’ll work directly with ownership and the senior leaders of every team.
- Based at our head office in Whitby, Ontario.

Additional information

This posting is for a new position, not an existing vacancy. We do not use artificial intelligence to screen, assess, or select applicants. SoftMoc is an equal-opportunity employer; accommodations are available on request at every stage of the hiring process.

Pay: $70,000.00-$90,000.00 per year

Benefits:

- Disability insurance
- Life insurance
- Mileage reimbursement
- In office parking
- Store discount
- Wellness program

Ability to commute/relocate:

- Whitby, ON L1N 2C3: reliably commute or plan to relocate before starting work (required)

Education:

- Bachelor's Degree (required)

Experience:

- related marketing: 3 years (required)

Language:

- English (required)
- French (preferred)

Location:

- Whitby, ON L1N 2C3 (preferred)

Work Location: In person

📌 Marketing Operations Manager (Canada)
🏢 SoftMoc
📍 Canada