Description

JOB SUMMARY:

Reporting to the Manager, Program Development, the Onboarding & Offboarding Associate acts as the central contact to support a warm, inclusive onboarding experience for new hires as well as to guide smooth transitions for staff offboarding.

Supports onboarding for internal or external staff, from the initial job offer acceptance, sharing welcome packages and enrollment materials, completing key onboarding activities and education, answering current hire inquiries to completion of the new employee onboarding process. The Associate provides guidance and advice to Managers and Directors regarding recruitment, onboarding and offboarding services, requirements, collective agreement language, labour relations interpretation, and organizational hiring, onboarding and offboarding practices. Creates and utilizes onboarding and offboarding checklists to guide staff through necessary actions and processes, and solicits feedback from employees who are joining or exiting the organization.

Creates, prepares and processes various documents such as emails, correspondence, materials, and toolkits for successful onboarding and offboarding.

Liaises with other staff and leaders in Recruitment, Labour Relations, Compensation and Classification, other People departments, and Operations regarding issues of a non-routine nature, and responds to inquiries from managers, employees regarding the status of posted positions, employment opportunities, application procedures, salary and timekeeping issues and reference requests. Additionally communicates with other organizations and agencies when conducting reference checks, verifying professional credentials and conducting criminal record checks.

QUALIFICATIONS:

Completion of a recognized diploma or degree in Human Resources Management or related field, supplemented by two (2) years’ recent, related experience in a large and complex organization,



or a combination of education, training and experience. Skilled computer literacy with word processing, spreadsheet, graphics and database programs, e.g. MS Word, PowerPoint, Excel, Access and Visio is required.

ROLE SPECIFIC EXPERTISE

- Knowledge of human resources practices and relevant collective agreements.
- Demonstrated ability to communicate effectively both verbally and in writing. Ability to relay technical information in a manner that can be understood by various audiences.
- Demonstrated customer service orientation and approach to communicating and supporting staff.
- Exhibits thoroughness when maintaining, monitoring, calculating and summarizing data, records and other information.
- Applies excellent time management skills to plan, prioritize and complete assignments and schedule activities in a manner that optimizes departmental effectiveness and maintains customer relations.
- Proficiency in the use of computers and relevant software applications including online recruitment/human resource systems, and current office software.
- Demonstrated ability to deal with staff and public effectively.
- Demonstrated ability to work independently and as a member of a team.
- Physical ability to perform the duties of the position.

SHARED VALUES

You care for everyone

- You are compassionate, empathetic, and sensitive to the needs of others.
- You are respectful, treating people as equals, and valuing others’ perspectives and differences.
- You are appreciative of others’ efforts and give them praise when it’s due.





You are always learning

- You are open minded, always receptive to different perspectives and ways of doing things.
- You are curious and ask questions to find a deeper understanding.
- You share your expertise and mentor others by sharing your knowledge and experience.

You strive for better results:

- You are accountable, and take responsibility for what you say, what you do, and who you engage in achieving better results.
- You are a solution finder, empowered to solve the challenges we face in healthcare.
- You take ownership for growth and development and personal development, always seek feedback and opportunities to improve how we do things.

Details

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026.

Unless otherwise noted on the posting, internal job postings close at 8:00 AM Pacific Time on the listed Closing Date. Please submit your digital application via the Internal Career Portal prior to the Closing Date & Time.

Nursing & LPN successful applicants will be notified by email.

We regret that only short listed candidates will be acknowledged.

This is an internal job posting for Vancouver Coastal Health employees only.

📌 Onboarding & Offboarding Associate (Vancouver)
🏢 Vancouver Coastal Health
📍 Vancouver