- Ensures stability and reliability of production systems by reviewing fixes, performing root cause analysis, and validating resolutions, while providing feedback during incident reviews.
- Leads troubleshooting and resolution of complex production issues (L2/L3), ensuring timely restoration within SLAs.
- Proactively monitors applications, identifies anomalies, and implements preventive measures to reduce incidents.
- Drives problem management by addressing recurring issues through root cause fixes and automation.
- Enhances system performance and resilience through targeted improvements and tuning.
- Supports change and release activities to ensure smooth, low-risk deployments.
- Collaborates with cross-functional teams to resolve issues effectively and maintain service continuity.
- Maintains runbooks and documentation to improve support efficiency.
- Drives automation to reduce manual effort and improve response times.
- Mentors team members on support best practices and ensure compliance with security and governance standards while providing feedback to leadership on system health and risks.
Experience Required: 6-8 Years
Pay: $50.00-$55.00 per hour
Work Location: Hybrid remote in Toronto, ON (Toronto District)
📌 Senior Appian Developer (Canada)
🏢 Scalable Systems
📍 Canada
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