Welcome to Sunshine Coast Air. We are a locally owned float plane operator located on the Sunshine Coast. We operate daily flights to Vancouver and Vancouver Island, as well as local tours and charter services around the beautiful West Coast of British Columbia.
Be the Person Who Makes Every Flight Experience Exceptional
Sunshine Coast Air is looking for a highly capable, motivated, and detail-oriented professional to take ownership of our customer experience and support the smooth operation of our daily flights.
This is not a traditional customer service position. We are seeking someone who takes pride in excellence, anticipates needs, solves problems, and continuously looks for ways to improve how we serve our passengers.
The successful candidate will become a key part of our operation—someone our team can rely on to manage customer interactions professionally, maintain accurate information, identify issues before they become problems, and help create a seamless experience from booking to arrival.
What Success Looks Like
You are someone who:
- Takes ownership and follows tasks through to completion
- Looks for solutions rather than waiting for direction
- Notices details others may miss
- Holds yourself and your work to a high standard
- Communicates confidently and professionally
- Can manage competing priorities while remaining calm under pressure
- Understands that small details create exceptional customer experiences
- Takes initiative to improve processes and efficiencies
Key Responsibilities
- Own the passenger experience from initial inquiry through flight completion
- Manage customer communications through phone, email, and in-person interactions
- Coordinate bookings, payments, passenger details, and scheduling changes
- Ensure accuracy of passenger manifests and operational documentation
- Prepare flight information for pilots, including passenger and baggage details
- Support daily flight coordination and operational requirements
- Communicate schedule changes, delays, and updates professionally
- Maintain organized records and accurate information
- Identify opportunities to improve customer service systems and workflows
- Support a positive, professional workplace culture
What We Are Looking For
The ideal candidate is not defined only by years of experience—we are looking for a mindset.
You are:
- A self-starter who can work independently
- Highly organized with strong attention to detail
- Comfortable making decisions within established guidelines
- Customer-focused while understanding operational priorities
- Adaptable and able to learn quickly
- Confident using technology and learning new systems
- Someone who takes accountability for the quality of their work
Qualifications
- Previous experience in customer service, hospitality, tourism, aviation, administration, or operations
- Strong written and verbal communication skills
- Excellent organizational skills
- Ability to manage confidential and time-sensitive information
- Proficiency with computers and digital systems
Aviation experience is an asset but not required. We value professionalism, reliability, initiative, and a commitment to excellence.
Join Our Team
At Sunshine Coast Air, every team member plays an key role in creating a safe, reliable, and memorable experience for our passengers.
We are looking for someone who wants to contribute, grow, and take pride in being an important part of our operation.
HOW TO APPLY
Email your cover letter and resume to
[email protected] for all expressions of interest. We thank all applicants for their interest, however not all candidates will be contacted.
Job Types: Part-time, Permanent
Pay: $20.00-$30.00 per hour
Benefits:
- Extended health care
- On-site parking
Ability to commute/relocate:
- Sechelt, BC: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer Service: 2 years (required)
Location:
- Sechelt, BC (required)
Work Location: In person
📌 Customer Experience and Operations Coordinator (Canada)
🏢 Sunshine Coast Air
📍 Canada