emergiTEL is hiring a Technology Senior Program Manager for our client in the financial services industry.

Payrate - $100-$120 p/hr.

Job type—Contract of 12+ months of contract with extension

- We are seeking a strategic, execution-focused Salesforce Program Manager who thrives at the intersection of enterprise business strategy and hands-on platform delivery.
- Operating in a dual-capacity role, you will be directly responsible for the end-to-end tactical delivery of our critical eCRM Retail project (CRM Ph 2.1) while simultaneously partnering closely with our Delivery Lead and Salesforce Managing Director to architect a sustainable, long-term Salesforce governance framework and mature our Salesforce Center of Excellence (CoE).
- The ideal candidate possesses true program-level vision and governance expertise, but remains enthusiastic about staying close to the work—driving active execution, untangling delivery friction, and leading from the front lines in a complex banking environment.

Key Responsibilities

1. Hands-On eCRM Delivery & Execution

- Tactical Project Leadership: Take full accountability for the end-to-end planning, schedule management, financial health, and execution of the high-priority eCRM project.

- Delivery Friction & Risk Escalation: Act as the primary escalation point to resolve operational bottlenecks, manage cross-team dependencies, and keep delivery on track.

- Executive Reporting: Lead the aggregation and drafting of executive-level status decks, progress reports, and steering committee presentations for the Project Leadership Team (PLT).

- 2. Strategic Governance & CoE Evolution

- Framework Co-Design:



Partner directly with the Delivery Manager and Salesforce Managing Director to audit current workflows, identify gaps, and architect a scalable, enterprise-wide Salesforce governance framework.

- CoE Maturation: Help mature our Salesforce Center of Excellence (CoE) and elevate delivery standards across our multi-cloud Banking ecosystem.

- Standardization: Align business stakeholders, IT teams, and external partners on unified delivery practices, release train coordination, and workplace management.

Required Qualifications & Experience

- 8+ Years of Dedicated Salesforce Experience: Hands-on track record across complex, enterprise-scale Salesforce implementations (e.g., Sales Cloud, Service Cloud, Financial Services Cloud, Marketing Cloud).

- 10+ Years in IT Project / Program Management: Proven experience operating at both the strategic Program Manager level and the hands-on Project Manager level in large enterprise environments.

- Governance Framework Architecture: Demonstrated experience building, setting up, or refining project/program governance structures and CoE models from the ground up.

- Banking / Financial Services Domain: Deep understanding of eCRM transformations, complex customer data structures, and compliance considerations within a financial institution.

- Stakeholder & Vendor Accountability:



Exceptional senior executive presence; proven ability to drive alignment between business leaders and technical engineering teams while holding third-party vendors accountable.

Top Core Skills

- Dual Strategic & Tactical Execution: Ability to design high-level governance frameworks while actively managing day-to-day project schedules, budgets, and deliverables.

- Enterprise Salesforce Expertise (8+ Yrs): Deep knowledge of Salesforce implementation lifecycles, environment management, and release train coordination.

- Program-Level Governance & CoE Design: Proven capability to establish intake processes, steering mechanisms, and CoE delivery standards from scratch.

- Banking Sector Acumen: Experience navigating complex regulatory, compliance, and customer data structures within banking environments.

- Cross-Functional & Vendor Management: Strong consultative skills to align internal engineering teams, third-party partners, and senior leadership under a unified delivery mandate.

Vacancy Status / Statut du poste

This is an active position currently open for hiring.

Use of Artificial Intelligence / Utilisation de l'intelligence artificielle

No artificial intelligence (AI) is used in the screening or selection process. All applications are reviewed by our recruitment team.

Equal Opportunity / Égalité des chances

Our client is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of background. Hiring decisions are based solely on skills, experience, and qualifications relevant to the role.

📌 Senior Program Manager (Salesforce) - 2026-66 (Calgary)
🏢 Emergitel
📍 Calgary