Whyte Ave Sport & Spine is a compassionate, patient-centered healthcare practice (physiotherapy, chiropractic, massage and pilates) dedicated to providing exceptional medical services to our community. We are looking for a friendly and organized Clinic Receptionist to join our team and be the welcoming face of our clinic.
Position Overview
The Clinic Receptionist plays a vital role in ensuring smooth daily operations by greeting patients, managing appointments, handling administrative tasks, and supporting clinical staff. The ideal candidate will have excellent communication skills, a positive attitude, and strong attention to detail.
Key Responsibilities
- Warmly greet and check in patients upon arrival
- Schedule, confirm, and manage patient appointments efficiently
- Answer and direct phone calls in a professional manner
- Maintain accurate patient records and ensure confidentiality (HIPAA compliance)
- Collect and process payments, co-pays, and insurance information
- Coordinate patient flow with clinical staff to minimize wait times
- Assist with administrative duties such as filing,
scanning, and data entry
- Ensure the front desk area is organized and welcoming for patients.
- Provide exceptional customer service to patients, families, and visitors
- General cleaning and tidying
- Laundry
Qualifications
- Previous experience in a medical office, clinic, or receptionist role (preferred)
- Previous experience with 'JANE APP' - charting and billing software (preferred)
- Some proficiency with medical terminology as it pertains to physiotherapy, chiropractic and massage therapy.
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Skilled appearance and demeanor
- Ability to work collaboratively within a team while maintaining professionalism at all times.
Interested candidates are invited to submit their resume and a brief cover letter in person at our clinic: Unit 207, 8135 102 Street Edmonton