The service advisor addresses customer questions/needs promptly and professionally.

Schedule appointments based on service calls.

Assist customers in scheduling appointments for routine maintenance and needed repair

Service Experience:

-Identify service/part needs of customer vehicle to be serviced upon historical service data

-Provide repair and maintenance recommendations

-Advise customers of estimated service and repair costs and review the details of service/repair invoice with customer

-Explain the nature of the repairs

-Determine the progress of the repair/service orders and inform the customer accordingly

-Handle all phone inquiries regarding work in progress, appointments, part orders, and return phone messages promptly

-Be detailed orientated

-Keep service forms and pricing guides up to date

-Ensure all paper work/ documentation is completed in a timely and accurate manner

-Commit to Royal Ford Brand

-Be a champion for delivering excellent customer service

-Be able to handle stressful situations





Skills:

-Excellent customer service skills

-Valid Driver license

-Basic Computer skills

-Math Skills

-Excellent verbal communication

-Flexible and open to change, take on special tasks as needed

-Organized and pay attention to detail

-Automotive/ Parts Experience

-Gr. 12 Diploma

Job Types: Full-time, Permanent

Pay: $39,520.00-$62,400.00 per year

Benefits:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- In office parking
- Store discount
- Vision care

Flexible language requirement:

- French not required

Ability to commute/relocate:

- Yorkton, SK: reliably commute or plan to relocate before starting work (required)

Experience:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

📌 Service Advisor Royal Ford (Canada)
🏢 Royal Auto Group
📍 Canada