At Ren's Pets, we're pet owners, too, so we know how important it is to find quality products to keep you and your pet happy. We are Passionate about Pets and the people they own. Visit us for more information at www.renspets.com!

Job Summary

Support store goals by leading a customer-focused team, optimizing inventory and merchandising, and creating a seamless shopping experience.

Duties and Responsibilities

Under the supervision of the Store Manager, the duties and responsibilities of the Team lead include, but are not limited to, the following:

- Provide exceptional customer service on the sales floor, at registers, and via telephone.
- Receive, process, and merchandise products while ensuring accurate inventory levels and minimizing shrinkage.
- Motivate and lead the team in alignment with Ren’s vision of the Best in Customer Experience.
- Recognize and reward team performance, and address performance issues in partnership with the Store Manager.
- Build and maintain effective relationships with peers and upper management.
- Participate in team meetings and contribute to productive communication and collaboration.
- Assist the Store Manager in executing the store business plan to achieve budget and sales targets.
- Support budget management, including payroll oversight.
- Ensure all visual merchandising directives are executed accurately and within the allotted timeframe and budget.
- Partner in merchandise processing and flow to the sales floor, maintaining high backroom standards.
- Proactively pursue personal learning and development opportunities to enhance skills and performance.
- Other duties as assigned.

Skills and Effort Requirements

- Pleasant, friendly,



and approachable demeanor with a focus on creating a positive customer experience.
- Ability to delight customers and consistently go above and beyond expectations.
- Strong ability to understand and anticipate customer needs.
- Excellent verbal and written communication skills.
- High attention to detail and accuracy.
- Commitment to continuous learning about products and services.
- Capability to work in a fast-paced, deadline-oriented environment.
- Physical ability to frequently lift and/or move up to 50 lbs.
- Flexibility to work varied schedules, including nights, weekends, and holidays as needed.
- Pet knowledge and experience is an asset.
- Previous supervisory experience is an asset.

Minimum Requirements

- Pleasant and friendly demeanor.
- Strong communication skills, both verbal and written.
- Ability to thrive in a rapid-paced environment.
- Physical ability to lift/move up to 50 lbs regularly.
- Flexibility to work varied hours, including nights, weekends, and holidays.
- Desire to continuously learn and improve product knowledge.
- Pet knowledge/experience and supervisory experience are considered assets.

Compensation

The expected salary for this position is $18–$20 per hour. Total compensation may vary based on the candidate’s skills, experience, qualifications, and other relevant factors.

Additional Information ​

- This posting is for an existing vacancy.

Ren's Pets welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. Please submit requests for accommodations to [email protected].

Pay: $18.00-$20.00 per hour

Benefits:

- Extended health care
- Store discount

Work Location: In person

📌 Full Time Team Lead (Canada)
🏢 Ren's Pets
📍 Canada