UNIT: Union of Technical and Professional Office Employees of the City of Laval

JOB POSTING NUMBER: 3749

POSTING PERIOD: From July 31 to August 9, 2026

SERVICE: Citizen Experience Service

DIVISION: Citizen Relations Division

SALARY: $27.47/hour

SCHEDULE: Variable according to service needs: up to a maximum of 40 hours per week, with no guarantee of minimum hours. You must be available according to the following schedule: Monday to Friday from 7 AM to 7 PM and Saturday from 8 AM to 5 PM

WORK MODE: Mostly in-person with the possibility of remote work based on operational needs

WORK LOCATION: Citizen Experience, Citizen Relations, 1333 CHOMEDEY BLVD GROUND FLOOR A/S CITIZEN RELATIONS LAVAL H7V 3Y1

The challenges that await you

You will perform various tasks involving the reception, analysis, processing, transmission, and follow-up of information requests and interventions received by phone, in person, and in writing at the Citizen Relations Division of the Citizen Experience Service.

Your role:

You will identify the nature and ensure the follow-up of information requests, inquiries, complaints, comments, and/or suggestions addressed in person, by phone, and in writing.

The ideal profile for us

- Hold a Secondary 5 diploma;
- Two (2) years of relevant experience in a call center or customer service;
- Possess a good command of French, both spoken and written;
- Be comfortable speaking and writing in English;
- Good interpersonal communication skills and good stress resistance.

- You must be available according to the service's opening hours, from Monday to Saturday, (30 hours/week)



to follow an in-person training lasting approximately 4 to 6 weeks, scheduled for early November.

Skills

- Collaboration
- Emotional intelligence
- Language proficiency
- Customer orientation
- Results orientation
- Openness to diversity
- Interaction with others
- Analytical ability

The selection process

Includes various elimination steps in this order:

- Online French test;
- In-person interview;
- Customer service tests;
- Oral English test;
- Pre-employment verification.

We invite you to regularly check your email inbox, as most communications regarding the hiring process and tests will be sent there.

The benefits of being part of our team

Choosing the City of Laval means working for the third largest city in Quebec on diverse and stimulating mandates. It also means having the chance to grow within a human, committed team that enjoys working in a fun environment.

For this position, we offer:

- A competitive hourly rate of $27.47/hour
- A contract until the end of December 2027, with the possibility of renewal
- A unique experience to discover the municipal world while having a direct impact on citizens
- A passionate, dynamic, and committed team

Only those who meet the requirements will be contacted.

The City of Laval is committed to promoting an inclusive and equitable work environment as part of its employment equity program. It recognizes and values diversity in all its forms and invites women, visible and ethnic minorities, Indigenous peoples, and persons with disabilities to apply.

If you require special accommodations to participate in the selection process, please let us know as soon as you receive your invitation.

📌 311 Service Agent - On Call (Canada)
🏢 Ville de Laval
📍 Canada