Position Overview: We are seeking a proactive and detail-oriented professional to join our team. In this role, you will collaborate with diverse teams, customers, and stakeholders to optimize equipment and freight movement. You will play a pivotal role in driving operational excellence, ensuring accurate reporting, and enhancing the overall customer experience.
Role: Customer Service Representative | White Glove Division
Location: Dartmouth, NS
Schedule: Monday - Friday | 8:30am - 5:30pm
Key Responsibilities:
- Partner with departments, terminals, and customers to address and eliminate barriers in equipment and freight movement.
- Ensure timely and accurate performance reporting, volume forecasting, and scorecard updates.
- Schedule and confirm pick-up and delivery appointments.
- Conduct data entry with precision and attention to detail.
- Maintain and update customer portals to reflect current and accurate information.
- Respond proactively to customer needs, inquiries, and concerns with professionalism and urgency.
- Continuously seek opportunities to enhance the customer experience.
Qualifications and Skills:
Essential Competencies:
- Exceptional time management skills with the ability to multitask and meet deadlines in a fast-paced environment.
- Self-motivated with strong analytical and decision-making abilities.
- Effective communication and leadership skills, with the ability to inspire and guide teams.
- Adept at analyzing situations, resolving conflicts, and negotiating win-win outcomes.
- Knowledge of the transportation industry, including dispatch, dock operations, and equipment utilization, is a strong asset.
Technical Proficiencies:
- Familiarity with the TruckMate System is an advantage.
- Proficiency in Microsoft Office Suite, with the ability to create detailed reports in Word and Excel.
- Strong typing and general computer skills.
Working Environment:
- Fast-paced, agile work environment
- High volumes of communication via email and phone.
📌 Customer Service Representative (White Glove) (Canada)
🏢 Armour Transportation Systems
📍 Canada
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