Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

This role combines administrative and leadership expertise to ensure high quality care, effective case management and administrative optimization. As the team lead you will support service delivery aligned with organizational, regulatory, and contractual standards, and act as the main administrative liaison between internal teams.

What you’ll be doing:

- Provide day-to-day leadership, supervision, coaching, and administrative support to the Functional Recovery Support Case Management (FRSCM) team, including onboarding, training, mentorship, performance management, and professional development.
- Oversee team operations, staffing requirements, vacation planning, and resource allocation to ensure efficient, effective, and uninterrupted service delivery.
- Monitor team performance, service quality, and key performance indicators (KPIs), including time to treatment, client engagement, return-to-work (RTW) outcomes, productivity, and service standards.
- Ensure timely scheduling, accurate documentation, reporting, and compliance with organizational policies, regulatory requirements, contractual obligations, and best practices.
- Coordinate and oversee administrative processes related to Workers' Compensation and Return-to-Work (RTW) programs while collaborating with intake, scheduling, clinical, and administrative teams to support operational workflows.
- Conduct file audits,



service reviews, and quality assurance activities to ensure consistency, accuracy, compliance, and high-quality client care.
- Support program evaluation, reporting, change management, and continuous improvement initiatives through data analysis, process optimization, and operational oversight.
- Develop, implement, and maintain operational procedures, service standards, protocols, and quality assurance processes that enhance program effectiveness, operational efficiency, and client outcomes.

What we’re looking for:

- 2 to 5 years of experience in administration, case management, or a related field, with preference given to candidates with case management experience.
- Proven leadership, team building, coaching, and mentorship skills, with demonstrated success leading teams through operational change and process improvements.
- Knowledge of return-to-work (RTW) planning, vocational rehabilitation, disability management, and relevant legislation.
- Strong organizational, administrative, and time management skills, with the ability to effectively manage competing priorities in a fast-paced setting.
- Excellent critical thinking, problem-solving, and analytical skills,



with the ability to make sound decisions and adapt to changing circumstances.
- Exceptional verbal and written communication, interpersonal, and customer service skills, with a caring, approachable, and objective approach.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience working within electronic case management or electronic health record systems.
- Demonstrated commitment to Homewood's values and competencies, including adherence to Health and Safety Standards and a dedication to quality service delivery and continuous improvement.

Why work with us

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!

As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.

This job posting is for an existing vacant position within the organization. Join us at Homewood Health™ and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.

Education

Preferred

- Bachelors or better in Social Work
- Bachelors or better in Psychology

📌 Team Lead, Case Management (Canada)
🏢 Homewood Health
📍 Canada