Assistant Terminal Manager – Digby

Location: Digby, Nova Scotia
Reports To: Terminal Manager – Digby

Join Our Team

Northumberland Ferries Limited / Bay Ferries Limited is seeking a highly motivated and organized Assistant Terminal Manager to support terminal operations in Digby, Nova Scotia.

This leadership role is ideal for an experienced operations professional who thrives in a fast-paced environment and is passionate about safety, customer service, team leadership, and operational excellence. The successful candidate will assist in overseeing daily terminal operations while ensuring protected, efficient, and high-quality service delivery for passengers, commercial traffic, and stakeholders.

Key Responsibilities

Safety & Compliance

- Promote and maintain a strong safety culture across all terminal operations.
- Support implementation and continuous improvement of the Terminal Safety Management System.
- Ensure compliance with safety, security, environmental, and regulatory requirements.

Operational Management

- Assist in managing daily terminal operations to ensure efficient and safe vessel loading and unloading.
- Support traffic management involving commercial vehicles, passenger vehicles, RVs, and reservations.
- Monitor passenger manifests and loading procedures.
- Assist with shipping and receiving activities.

Financial & Administrative Oversight

- Support management of terminal budgets and operating expenses.
- Assist with revenue protection, cash handling, and accounting controls.
- Monitor operational performance and identify improvement opportunities.

Staff Leadership

- Assist with recruitment, onboarding, and employee training.
- Coordinate employee scheduling,



shift rotations, overtime, vacations, and call-ins.
- Support performance management and employee development.
- Assist with labour relations and grievance handling involving unionized and non-unionized staff.

Customer Experience & Contractor Management

- Analyze customer feedback and identify service improvements.
- Help manage contractor relationships and service standards.
- Ensure contractors maintain high standards of customer service and cleanliness.

Regulatory & Environmental Oversight

- Liaise with regulatory agencies as required.
- Assist in environmental compliance, including waste management and potable water sampling.

Qualifications

- Strong leadership, communication, and problem-solving skills.
- Experience in operations, terminal, logistics, transportation, or facility management.
- Ability to manage multiple priorities in a dynamic environment.
- Knowledge of operational safety procedures and regulatory compliance.
- Ability to read and interpret accounting and financial reports.
- Strong decision-making skills and ability to work independently.

Working Conditions

- Combination of office and field work.
- Regular visits to terminals, docks, vessels, and customer locations.
- Flexible schedule required, including evenings, weekends, and occasional overnight travel.

What We’re Looking For

We are seeking a dependable and proactive leader who:

- Leads by example
- Prioritizes safety
- Works well under pressure
- Delivers excellent customer service
- Builds strong working relationships with employees and stakeholders

If you are ready to contribute to safe and efficient ferry operations in a leadership role, we encourage you to apply.

📌 Assistant Terminal Manager – Digby (Canada)
🏢 Bay Ferries
📍 Canada