Job Overview
We are seeking an energetic and friendly receptionist to join our growing dental practice in Waterdown. Our clinical offers full-scope, quality dentistry in a beautiful and spacious environment. This full-time job opportunity combines clinical support with front desk responsibilities, ensuring a warm and memorable patient experience from appointment scheduling to treatment assistance. We hope to have a team member with a kind and outgoing attitude, looking to provide a positive atmosphere. Our patients look forward to speaking with our team and appreciate people who are considerate, knowledgeable and patient. The ideal candidate will possess solid dental administrative skills, excellent phone skills, familiarity with electronic health records, and impressive customer service . Full-time hours being offered Monday to Friday. Looking forward to hearing from you.

Responsibilities

- Greet patients warmly and manage front desk operations, including multi-line phone systems and appointment scheduling using dental practice management software Cleardent
- Verify insurance coverage, perform insurance verification and predeterminations, and assist with billing processes including copayment payments
- Maintain accurate and up-to-date recall systems and online booking in Cleardent
- Assist dentists during procedures by preparing instruments and ensuring patient comfort
- Review documentation for accuracy and completeness,



ensuring compliance with HIPAA regulations and health information management standards
- Manage patient intake, medical history updates, and data entry with quick keyboarding skills
- Comfortable answering and initiating phone calls, not texting and email alone
- Ensure adherence to infection control protocols and maintain a clean clinical environment
- Provide exceptional patient service by addressing inquiries professionally with excellent phone etiquette and clerical support skills
- Establish trusting rapport and offer support to our patients and team

Requirements

- Experience in a dental clinic
- Proficiency in dental management software, Cleardent preferred
- Knowledge of dental terminology, medical terminology, insurance terminology
- Familiarity with insurance verification processes and billing procedures
- Strong computer skills including Microsoft Office suite; experience with multi-line phone systems is a plus
- Excellent organizational skills with attention to detail in documentation review and office management tasks
- Ability to communicate effectively in English
- Prior clinic experience or healthcare administrative support background is highly desirable
- Professional appearance, strong customer service skills, and the ability to work efficiently in a fast-paced environment
- Openness to working in a team, being supportive to patients and coworkers

Job Types: Full-time, Permanent

Pay: $24.00-$26.00 per hour

Benefits:

- Dental care
- On-site parking

Work Location: In person

📌 Dental Receptionist (Canada)
🏢 Waterdown Village Dentistry
📍 Canada