Customer Service Representative

Orris Labs Custom Perfume Boutique

Orris Labs is seeking a friendly, professional, and customer-focused Customer Service Representative to join our custom perfume boutique. This role is ideal for someone who enjoys working with people, providing personalized service, and creating memorable customer experiences.

As a Customer Service Representative, you will welcome guests into the studio, guide them through their perfume-making experience, assist with product purchases, and help ensure the boutique remains organized, inviting, and fully prepared for daily appointments and events.

Key Responsibilities

- Greet customers warmly and create a welcoming boutique experience.
- Explain Orris Labs’ perfume-making process, products, services, and workshop options.
- Guide guests through selecting fragrance notes and creating their personalized perfume.
- Provide attentive, personalized service based on each customer’s fragrance preferences.
- Prepare perfume bottles, labels, fragrance materials, testing strips, and workshop stations.
- Process purchases, bookings, refunds, exchanges, and reorders using the point-of-sale system.
- Respond professionally to customer questions by phone, email, and in person.
- Address customer concerns with patience and work with management to find appropriate solutions.
- Keep the boutique, perfume bar, workstations, and retail displays clean and organized.
- Restock bottles, fragrance oils, packaging, labels, and other supplies as needed.
- Assist with opening and closing duties, including cleaning, inventory checks, and cash procedures.
- Support private events, corporate activations, bridal celebrations, and off-site perfume bars when required.
- Follow all company procedures related to fragrance handling, sanitation,



customer safety, and product quality.
- Represent Orris Labs professionally and contribute to a positive, respectful team setting.

Qualifications

- Previous customer service, hospitality, retail, beauty, fragrance, or event experience is preferred.
- Strong communication and interpersonal skills.
- Friendly, patient, professional, and comfortable speaking with individuals and groups.
- Detail-oriented and able to follow fragrance formulas and measurements accurately.
- Comfortable working in a fragrance-focused environment.
- Able to multitask and remain organized during busy workshops and events.
- Reliable, punctual, and able to work independently and as part of a team.
- Comfortable using booking platforms, point-of-sale systems, and basic computer programs.
- Available to work a flexible schedule, including evenings, weekends, and holidays when required.
- Able to stand for extended periods and lift or carry boutique supplies and event materials.

What We Are Looking For

The ideal candidate is warm, attentive, and genuinely enjoys helping customers. They understand that every Orris Labs guest is creating something personal and meaningful, and they take pride in providing thoughtful guidance throughout the experience.

Experience in perfume is not required, as training will be provided. However, an interest in fragrance, beauty, creativity, hospitality, or personalized customer experiences is considered an asset.

What Orris Labs Offers

- Comprehensive training
- A creative and interactive boutique work environment.
- Opportunities to support corporate events, private celebrations, and mobile perfume activations.
- Employee tips.
- Opportunities for growth and increased responsibility within the company.

Pay: $20.00-$25.00 per hour

Work Location: In person

📌 Customer Service Representative (Canada)
🏢 Orris Labs
📍 Canada