Treo is a healthcare organization that helps dissolve barriers that patients face when accessing high-cost drug therapy. We are looking for an organized and hard-working candidate with a passion for helping others in need.

We also work together with interdisciplinary clinics involving multiple specialists including the BC Centralized Complex Airway Clinic (CCAC)

Our admin assistants work together with our team to provide support for patients and physicians to navigate the complex logistics of receiving high-cost treatments. Our assistants interact with patients to help cater our support program to their needs and help organize applications for drug coverage. Treo staff members enjoy the satisfaction of working in a supportive team-centric workplace that delivers an exceptional patient care experience.

This position is a full time role, which includes part-time responsibilities working with the BC Centralized Complex Airway Clinic as the dedicated Coordinator for the office and its various locations across the lower mainland. This clinic is hosted 1-3 times per month, but will involve roughly 16 hours per week of ongoing remote clinic coordination from Treo's office in New Westminster.

Roles and Responsibilities (CCAC Coordinator [~16 hours per week])

- Schedule clinic appointments for patients, including pre-clinic appointments and diagnostic tests
- Liase with each of the Complex Airway Clinic physicians and their regular offices.
- Screen referrals and manage clinic waitlists
- Ensure a smooth clinic flow for in-person clinic
- Ensure proper data entry into EMR software





Roles and Responsibilities (Administrative Assistant [~24 hours per week])

- Greet patients over the phone and outline the patient’s journey through our program.
- Collect background information for each patient and identify barriers for treatment
- Complete special authority, prior authorization, and enrollment forms for patients
- Coordinate with insurance and patient support programs to help patient explore all avenues to reduce the costs associated with their treatment
- Diligently maintain reliable record-keeping to help communicate updates to the patient and their healthcare team
- Coordinate scheduling for medication administration and timely delivery of medication
- Be proactive about coverage renewals and working around updates to insurance policies
- Act as an ongoing point of contact for patients to call if they have questions or concerns
- General administrative functions including emailing, faxing, and filing.
- Contribute to the constant improvement of the program process
- Maintain confidentiality of the patient’s personal information and program services.
- Establish positive rapport with patients, physicians, and other members of their healthcare team by instilling confidence, comfort,



and dependability
- Demonstrate adaptability in being asked to complete various other tasks as required.

Educational, Experience, and Knowledge Requirements:

- High school diploma is required. Post secondary education in relevant fields such as communication, business administration, management, or healthcare is an asset.
- Experience in any of the following departments would be an asset: customer service, insurance, pharmaceuticals, medical office assistant, business administration
- Proficiency in various computer programs such as Google Chrome, Word, Excel, and Adobe Acrobat
- Fluency in English is required. Multilingualism is an asset
- Excellence in any of the following skill-sets would be an asset: Customer service, Communication (verbal [phone] and written [emails and memos]), Organization, Critical thinking, Adaptability, Collaboration, Ability to work independently
- Knowledge or experience in any of the following would be an asset: Public and private reimbursement processes, Pharmacare special authority process, Pharmaceutical distribution, Electronic medical records
- The following characteristics for applicants would be an asset: Empathetic, Willingness to learn, Accountability, Trustworthy, Emotionally resilient

Pay: $19.00-$20.00 per hour

Application question(s):

- Please write a brief explanation for why you are interested in this position/organization over other Administrative Assistant or Medical Office Assistant job opportunities?

Work Location: In person

📌 Clinic Coordinator and Admin Assistant (Canada)
🏢 Treo Health Services
📍 Canada