Job Title – Service Administrator

Period – 5 months (Extension/Conversion possible)

Location – Sparwood BC

Job Summary

We are seeking a detail-oriented and customer-focused Service Administrator / Customer Service Coordinator to support daily operations within the service department. This role serves as the first point of contact for customers, provides administrative support, manages service documentation, and assists with invoicing and technician payroll activities. The ideal candidate is highly organized, possesses strong communication skills, and is comfortable working in a fast-paced environment.

Key Responsibilities

- Serve as the primary point of contact for customers via phone, providing skilled and timely assistance.
- Build positive relationships by understanding customer needs and delivering excellent customer service.
- Create and maintain work orders within the service management system.
- Process technician time entries and submit hours for payroll.
- Assist with invoicing, billing, and other service-related administrative tasks.
- Provide customers with service status updates as required.
- Maintain accurate customer, equipment, and service records.
- Ensure all service documentation is completed accurately and entered into internal systems.
- Coordinate with internal teams to support smooth service operations.
- Escalate technical or service-related concerns to the appropriate personnel when necessary.
- Perform additional administrative duties as assigned.

Required Skills:

- Proficiency in computer systems and software
- Strong communication skills tailored to diverse audiences
- Ability to work effectively with a variety of personalities




- Basic knowledge of engines is a plus

Nice to Have Skills:

- Experience with troubleshooting mechanical or electronic equipment
- Familiarity with warranty processes and service documentation

Preferred Education and Experience:

- High school diploma or equivalent
- Significant relevant work experience or specialized training on the job
- Prior experience in customer service or service support roles is advantageous

About Dexian: Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Note: Dexian Canada will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment and Assessment/Selection Processes.

#CS

Thanks and Regards,

Pay: $25.00-$30.00 per hour

Work Location: In person

📌 Dispatcher #1013216 (Canada)
🏢 Dexian
📍 Canada