Spier & Mackay is looking for a highly organized and proactive Senior Retail Operations Coordinator to support the day-to-day execution and operations of our retail stores. This role is ideal for someone with strong retail coordination experience who thrives in a fast-paced environment and can balance store operations, communication, merchandising execution, staffing coordination, and operational support across multiple locations.

The ideal candidate is detail-oriented, solution-driven, and able to keep retail operations running efficiently while maintaining the elevated customer experience and brand standards Spier & Mackay is known for.

Key Responsibilities

- Coordinate daily retail operational tasks across store locations
- Support store openings, launches, and operational rollouts
- Assist with staffing coordination, scheduling support, onboarding, and internal communication
- Monitor inventory movement, stock replenishment, and store supply needs
- Ensure stores maintain visual merchandising and operational standards aligned with brand guidelines
- Work closely with retail leadership to improve operational efficiency and customer experience
- Coordinate shipping, transfers, and inventory-related communication between stores and warehouse teams




- Support promotional execution, markdowns, and seasonal retail initiatives
- Assist with retail reporting, sales tracking, and operational analysis
- Troubleshoot store-level operational issues and escalate when necessary
- Help maintain retail procedures, documentation, and operational consistency across locations

Qualifications

- 3+ years of retail operations, retail coordination, or store management experience
- Strong organizational and multitasking abilities
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced retail environment with shifting priorities
- Experience coordinating multiple projects and store initiatives simultaneously
- Strong understanding of retail operations, inventory flow, and customer service standards
- Proficient with Excel/Google Sheets and retail systems
- Menswear or fashion retail experience is considered a solid asset

Job Type: Full-time

Pay: $42,000.00-$70,000.00 per year

Benefits:

- Paid time off

Application question(s):

- What are your salary expectations?

Experience:

- Retail Operations: 3 years (required)
- Copywriting: 3 years (preferred)

Work Location: In person

📌 Senior Retail Operations Coordinator (Canada)
🏢 Spier & Mackay
📍 Canada