Job Description: Providing a high quality of customer services, the bilingual customer service agent will assist with the overall client experience.

- Answer all incoming questions and complaints

- Assume all duties and administrative tasks during opening and closing hours

- Soothe clients by being patient and understanding

- Receive inbound calls (approximately 40 per day)

- Serve as the first point of contact for clients

- Maintain a positive relationship and open communication with the team

Specific Knowledge, Skills and Abilities

- Research and problem solving skills, attention to detail; excellent interpersonal oral and written communication skills; multi-tasking and consistent ability to meet deadlines

- Bilingual - flawless command of both English and French





- Must be a team player who is comfortable working with others

- Ability to use Microsoft Word, Excel, Outlook and PC law experience is an asset.

- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced environment.

- Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.

Must have minimum 2 years experience in a fast paced office setting.

**Must be flexible to work 8 hour shifts Monday to Friday between 8am to 8pm.**

📌 Bilingual Customer Service and Administration (Canada)
🏢 Law Assist Canada
📍 Canada