Job Overview

The Permanent Supportive Housing (PSH) Team Lead is a vital role responsible for overseeing the daily operations of supportive housing programs. This position involves supervising staff, managing program activities, and ensuring the delivery of high-quality services to residents. The Team Lead will coordinate efforts across various teams to promote stability, independence, and well-being among individuals experiencing housing insecurity. The ideal candidate will possess strong leadership skills, experience in program management, and a commitment to community development.

Responsibilities

o Monitor and report all program, staffing and client progress to direct supervisor.

o Maintain contract requirements set forth by community funders.

o Meet required deadlines set forth by agency investment groups, funders. Executive Director.

o Maintain relations with Keyano Social work programs to accept and supervise student practicums as well as take part in stakeholder meetings in evaluation of programs in the community.

o Maintain monthly, quarterly, and annual, program and financial reporting for funded contracts.

o Assist and support finance with CPH monthly financial contract reporting.

o Develop and implement innovative strategies to improve supervised programs.

o Conduct annual staff evaluations.

o Guide, train, and support their team in a motivated environment to assist our agency in fulling its community mission.

o Post, program staff vacancies, participate in interviews and present recommendations for hiring.

o Develop and implement staff schedules.





o Conduct mediation and debriefing platforms for COH staff when needed.

o Assume supervision of other COH programs in absence of said program team lead.

o Providing support, advocacy and resource brokering to the chronic homeless

o Assessing and addressing client needs as a member of a team in a client focused, holistic fashion.

o Conducting assessments and intake interviews with clients in a variety of locations

o Assesses client’s functional, income, employment, and housing status to determine resource eligibility.

o Participate in conducting research activities.

Requirements

- Proven supervisory experience in social services or community programs, with a demonstrated ability to lead diverse teams effectively.
- Strong administrative skills including budgeting, documentation, and data management.
- Experience in program management within supportive housing or related fields is highly desirable.
- Excellent communication and interpersonal skills to engage residents, staff, and community partners professionally.
- Ability to handle multiple priorities with strong organizational skills and attention to detail.
- Knowledge of housing policies, regulations,



and best practices for supportive housing environments.
- Commitment to promoting equity, dignity, and empowerment for vulnerable populations.

Qualifications:

o Degree or Diploma in Social Services or related field or equivalent combination of education

o 2 years directly related managerial experience in a supportive living program.

o Knowledge and understanding of incorporating Truth and Reconciliation as a case management practice.

o Advanced knowledge of issues relating to activities of street involved people.

o Experience addressing the needs of homeless individuals.

o Extensive knowledge of resources and services available within the community specific to homelessness.

o Ability to work flexible hours which may include overtime, evenings, and weekends.

o Participate in a rotational schedule with the COH on call phone.

o Valid Standard First Aid Course

o Non-Violent Crisis Intervention and Mediation Skills is an asset.

o Knowledge base of regions housing scope, Alberta Tenancy Act and RTA.

o Class 5 drivers’ license and daily access to a vehicle. Must be willing to transport clients.

o Acceptable Criminal Record Check.

This role offers an prospect to make a meaningful impact within the community by leading efforts that improve lives through stable housing solutions.

Pay: $38.00-$39.00 per hour

Benefits:

- Casual dress
- Dental care
- Employee assistance program
- Mileage reimbursement
- On-site parking

Work Location: In person

📌 Permanent Supportive Housing Team Lead (Canada)
🏢 Centre of Hope
📍 Canada