Kärcher North America, Inc.

Job Description

TITLE: Branch Dispatcher

FLSA STATUS:Non-Exempt JOB CODE: DISPATCHC

LOCATION(S): NC DATE PREPARED: 11/1/11

PURPOSE

Dispatches in-house staff to install, service, and repair floor cleaning machines, pressure washers,

balers/compactors and material handling equipment. Additionally, handles inbound calls/email from

customers to schedule service(s) by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Handle Inbound Calls and Emails from customers

Assign and dispatch service orders

Follow up with technicians on the status of the repairs and update customers

Dispatch calls the most efficient way

Works with technician to ensure correct parts are ordered

Follow up on parts order with Parts Department

Prepare Shipping labels

Reviews equipment warranty eligibility

Reviews and technicians Work orders for discrepancy

Prepare Accurate Invoice

Prepares reports and assists in managing daily Key Performance Indicator

OTHER DUTIES AND RESPONSIBILITIES

None Listed

SUPERVISION RECEIVED

DIRECT SUPERVISION: Daily priorities are established by supervisor but employee is expected to

evaluate and respond to new situations which require immediate attention. Work is frequently checked

while in progress and end results are reviewed.

SUPERVISION EXERCISED

None

QUALIFICATIONS

Education

One year certificate from college or technical school; or three to six months related experience and/or

training; or equivalent combination of education and experience.

Experience

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3 to 6 Months related experience within the service industry

Knowledge, Skills and Abilities

Working knowledge, able to apply general principles. Understanding of most functions, operations or

activities. Includes a general knowledge of applicable theory.

To perform this job successfully, an individual should have knowledge of MS-Word word processing

software; MS-Excel spreadsheet software; MS-Explorer internet software and ASTIA order processing

systems.

Technical Skills- Ability to read equipment manuals

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions,

and procedure manuals. Ability to write routine reports and correspondence. Ability to speak

effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions,

percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral

instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS

Incumbent will be expected to sit for aprox. 80% of the time, Stand Aprox. 20% of the time, Walk around

15%, Lifting capacity not to exceed 70lbs.

WORK WORKPLACE

Primarily an office environment with occasional visits to a warehouse and shop area with normal noise

levels consistent with the use of hand tools and small electric tools.

📌 Dispatcher- NC (NJ) (Canada)
🏢 Karcher North America
📍 Canada