Job Summary
The Customer Service Representative is the frontline voice of our DIY Court Canada and DIY Court USA divisions — the team behind the game-changing surfaces where basketball, pickleball, tennis, and multi-sport courts come to life. This role supports homeowners, contractors, schools, municipalities, and repeat trade customers by providing clear, timely, and accurate communication regarding orders, product information, shipping timelines, and after‑sales support. The ideal candidate is organized, proactive, and confident managing a high volume of inquiries across multiple channels — someone who gets a competitive thrill out of helping a customer's home court project cross the finish line.

This position is a great opportunity to get into the Sport Industry in one of it's most profitable sectors!

Key Responsibilities

Customer Communication

- Respond to customer inquiries via email, phone, chat, and social channels with professionalism and clarity — you're the play-by-play voice keeping every customer in the game.

Order Management

- Process orders accurately through Shopify and internal systems (Trello).
- Communicate order status updates, shipping timelines, tracking information, and backorder notifications.
- Coordinate with warehouse and logistics partners to ensure timely fulfillment across Canada and the U.S. — think of it as running the two-minute drill on every shipment.

Issue Resolution

- Troubleshoot order discrepancies, damaged shipments, missing items, or delivery delays.
- Escalate complex issues to the Operations or Sales teams when needed.
- Maintain a solutions‑oriented mindset to ensure customer satisfaction — every save counts.

Contractor & Trade Support

- Provide documentation such as spec sheets, installation guides, and MSDS files.




- Support repeat trade accounts with consistent communication and follow‑through, building the kind of trust that keeps teammates in your starting lineup.

Internal Coordination

- Work closely with the DIY Court Canada & USA Sales teams, Operations, and Warehouse staff.
- Flag recurring customer issues or product questions to leadership for process improvement.
- Maintain accurate customer records and communication logs.

Required Skills & Experience

- 2+ years in customer service, order support, or e‑commerce communication.
- Robust written and verbal communication skills.
- Ability to manage multiple conversations and tasks simultaneously.
- Experience with Shopify, CRM tools, or order management systems (preferred).
- Familiarity with construction, coatings, or sports surfacing products — a love of basketball, tennis, pickleball, or sport court culture is a huge asset here.
- High attention to detail.

Personal Attributes

- Passion for the Sport Industry
- Warm, patient, and customer‑focused.
- Highly organized with strong follow‑through.
- Comfortable learning technical product details.
- Thrives in a collaborative, cross‑border team environment.
- Takes ownership of customer outcomes — plays like it's game point every time.

Success in This Role Looks Like

- Fast, accurate responses to customer inquiries.
- Clear communication that reduces confusion and increases customer confidence.
- Smooth order flow with minimal errors.
- Positive feedback from customers, contractors, and internal teams.
- A consistent, professional brand voice for both DIY Court Canada and DIY Court USA — helping build the courts where the next generation of athletes will play.

Pay: $22.50 per hour

Benefits:

- Casual dress
- On-site parking

Work Location: In person

📌 Sports - Customer Service Representative (Canada)
🏢 DIY Court
📍 Canada