We’re looking for someone who’s passionate about customer service — someone who loves solving user requests in a hands-on way and creating a simple, human, and effective experience.
Mission
As a Level 1 Support Agent, you’ll be the first point of contact for our clients. You’ll answer questions, handle requests, and resolve common issues to provide fast, high-quality support.
Working closely with other teams, you’ll help continuously improve the customer experience and ensure the Dreeven platform runs smoothly.
Profile
- 1 to 3 years of experience in technical support or customer service (SaaS or construction industry experience is an asset)
- Excellent communication and active listening skills
- Patience, attention to detail, and autonomy in problem-solving
- Curiosity and eagerness to learn new technologies
- Comfortable using support tools (Zoho Desk, Zendesk, etc.)