HI Lake Louise Alpine Centre

We offer more than just a job, we offer an experience and memories that will last a lifetime! Aside from the subsidized housing (including FREE wifi), tons of fun activities, a relaxed working setting, we also offer a free HI membership and access to tons of activities and rental equipment! Did we mention the free stays at the HI Hostels and ACC huts? Whether it’s the beautiful scenery or the magic of the Lake itself, the mountains are calling. Come experience this chapter with us.

What's in it for you

- The best value on staff accommodation: $12.00 for a private room or $7.00 for a shared room (subject to availability)
- Have fun with a tight-knit group of colleagues on and off shift
- All units are fully furnished
- Free HI Memberships
- Free stay at other HI properties and ACC huts
- Fire Pit at our staff accommodation
- Use of sauna and pool table, ping pong table at the hostel
- Free WIFI
- 40% off in Bill Peyto’s Café
- Free FAM trips
- Commission
- A laid-back, casual work environment that is a lot less stuffy than working in a hotel.
- Employee & Family Assistance Program

What you will doing as a Front Desk MIT

- Greet guests upon arrival and handle check-in/check-out processes efficiently.
- Provide detailed information about hostel amenities, local attractions, and transportation options
- Address guest inquiries, complaints, and requests professionally and promptly.
- Handle room bookings via online reservation systems, emails, and phone calls.
- Maintain accurate guest records and registration details.
- Ensure the front desk area remains tidy and well-stocked with brochures and supplies.




- Coordinate with housekeeping to manage room availability and cleanliness.
- Report maintenance issues to the appropriate team for prompt resolution.
- Organize and promote hostel events, tours, and activities to foster guest engagement.
- Assist in creating a friendly, inclusive atmosphere for all guests.
- Handle emergencies calmly and efficiently, contacting the necessary authorities if required
- Work audit shifts as needed.

You will lead by example at the Front Desk and support the efficient daily operations of the front desk by modelling our high standards in customer service, risk management and hostel operations.

What we look for

- Cash management and reconciliation experience preferred
- Previous customer service experience, preferably in the tourism or hospitality industries
- Ability to work independently and to be a reliable team member with good communication skills.
- A problem solver, skilled in time management and organization techniques
- Experience using computers and office equipment – proficiency in MS Office, Word, Excel and Outlook systems
- Knowledge or interest in getting to know the local attractions, activities, etc.
- Ability to speak another language is an asset

Join our community

If everything you read above got you excited, you'll be a great fit for our team.



Whether you're on a working holiday and this will be a short stop on a longer trip, or you're looking to stay connected to the hostel lifestyle by working among travellers, this is the kind of place for you.

Our team is made up of people from all over the world who are bound by our shared desire to discover new places. You recognize that what draws you to Lake Louise is what draws our guests here, and you're committed to working with a team of like-minded people to share the best of Lake Louise and the accessibility of travel with the world.

Whether this is just a short stop on your backpacking journey, or you are looking to join a community of folks committed to travel, there is a spot for you at HI where you can belong.

Check out what it's like to live and work here: www.hihostels.ca/workinlakelouise

Background Checks

As part of our standard hiring procedure, successful candidates will besubject to comprehensive background checks. These checks may include employmentverification, reference checks, educational qualifications verification, andcriminal record checks where applicable.

About HI

We love travelling. To us, travel isn’t just about going places, it’s also about meeting people, discovering cultures, eating new food and most of all, learning how people do things differently than we do back home.

We believe that through hostelling, we become more conscious about the world around us; and we can even make the world a better place. Our mission is to build a community of conscious travellers who share a greater understanding of people, places and cultures through our network of hostels and people.

📌 Manager in Training - Front Desk (Canada)
🏢 Canadian Hostelling Association
📍 Canada