Monitoring & Observability Expert

Splunk & SolarWinds Orion Expert | Dynatrace Expert

About the Role

We are seeking an experienced Monitoring & Observability Engineer with deep, hands-on expertise across Splunk, SolarWinds Orion, and Dynatrace. In this role, you will design, implement, and maintain enterprise monitoring solutions that provide end-to-end visibility into infrastructure, network, application, and business performance. You will be a key partner to IT Operations, Network Engineering, and Application Development teams, ensuring rapid detection, diagnosis, and resolution of issues across a complex, distributed environment.

Key Responsibilities

- Administer, configure, and optimize Splunk environments, including index management, data onboarding, search head clusters, and custom dashboards/reports/alerts.

- Design and maintain SolarWinds Orion modules (NPM, SAM, NCM, etc.) for network and systems performance monitoring, including topology mapping, alerting, and capacity planning.

- Implement and manage Dynatrace for full-stack observability, including application performance monitoring (APM), infrastructure monitoring, real user monitoring (RUM), and AI-driven root cause analysis (Davis AI).

- Develop and maintain SPL (Search Processing Language) queries, correlation searches, and custom Splunk apps/add-ons to support security, operations, and business use cases.

- Build integrated, cross-platform dashboards and alerting workflows that correlate data from Splunk, Orion, and Dynatrace to reduce mean-time-to-detect (MTTD) and mean-time-to-resolve (MTTR).





- Partner with Network, Systems, Application, and Security teams to define monitoring requirements and ensure comprehensive coverage of critical services.

- Manage the full lifecycle of monitoring tools, including upgrades, patching, license management, and performance tuning.

- Create and maintain runbooks, documentation, and standard operating procedures for monitoring platforms.

- Participate in incident response and root cause analysis, providing monitoring data and insights to support troubleshooting.

- Recommend and implement improvements to observability architecture, tooling, and processes, including automation opportunities.

- Provide mentorship and technical guidance to junior engineers on monitoring tools and best practices.

- Support on-call rotation for critical monitoring infrastructure issues, as needed.

Required Qualifications

- 8+ years of hands-on experience administering and engineering Splunk environments (Enterprise or Cloud).

- 8+ years of experience with SolarWinds Orion platform and associated modules (NPM, SAM, NCM, NTA, etc.).

- 8+ years of experience implementing and managing Dynatrace for APM and full-stack observability.





- Robust proficiency writing SPL queries, building Splunk dashboards, and configuring alerts/correlation searches.

- Solid understanding of networking fundamentals (TCP/IP, SNMP, NetFlow, DNS) as they relate to network monitoring.

- Experience with Dynatrace OneAgent deployment, management zones, and Davis AI problem analysis.

- Familiarity with scripting/automation (Python, PowerShell, or Bash) for monitoring integrations and automation.

- Experience integrating monitoring tools with ITSM platforms (e.g., ServiceNow, ServiceDesk Plus) for automated ticketing/alerting.

- Strong analytical and troubleshooting skills, with the ability to correlate data across multiple platforms.

- Excellent written and verbal communication skills, with the ability to translate technical findings for non-technical stakeholders.

Preferred Qualifications

- Splunk certifications (e.g., Splunk Core Certified Power User, Splunk Certified Admin, or Splunk Enterprise Certified Architect).

- Dynatrace Associate or Professional certification.

- SolarWinds Certified Professional (SCP) certification.

- Experience with cloud platforms (AWS, Azure, or GCP) and monitoring hybrid/cloud-native environments.

- Experience with containerized environments (Kubernetes, Docker) and associated observability tooling.

- Knowledge of ITIL practices and experience operating within a formal change management process.

- Experience with additional observability or SIEM tools (e.g., Grafana, Datadog, ELK, QRadar) a plus.

#INDCAN

📌 Splunk & SolarWinds Orion Expert | Dynatrace Expert (Canada)
🏢 W3Global Canada
📍 Canada