Reporting to the Operations Manger the position is the lead for lodge staff coordination, and volunteer engagement. Applicants must have exceptional communication skills, have a positive attitude and work in a dynamic and often fast-paced collaborative team environment. Other requirements include being prepared for the physical demands of the job and available to work through the holidays.

Hours: 35hrs a week Oct 13, 2026 – Apr 10, 2027

Wage: Starting at $22-25.00 Based on experience.

SKILLS AND QUALIFICATIONS:

- Working knowledge of nordic skiing and ski area operations
- Experience with online registration systems and computer software platforms (POS, word processing, web and information management)
- Ability to take direction, function independently, prioritize tasks and manage multiple projects simultaneously
- Demonstrated problem solving, time management, team leadership and supervisory skills
- Ability to function in a team environment and be adaptable to change
- Demonstrated strong organization, administrative and delegation skills
- Excellent communication and interpersonal skills, with the ability to interact effectively with team members, volunteers, and community members from diverse backgrounds
- Previous experience in volunteer coordination, recruitment, or management preferred

GENERAL RESPONSIBILITIES:

Leadership and Supervisory:

- Act on behalf of the staff at weekly meetings with Operations Manager
- Managing any scheduling issues that arise with Operations Manager
- Assist the Operations Manager with recruitment and performance management of staff
- Identify any staff/public safety concerns notifying the Operations Manager or GM for resolution
- General supervision and assignment of tasks to lodge staff
- Oversee regular training on Point of Sale, Customer Service and Cash Management




- Oversee lesson booking and management system
- Work closely with various Operations, Programs and Event areas to assess volunteer needs, develop volunteer opportunities, and create a positive and fulfilling volunteer experience
- Orient and train new volunteers based on their roles and responsibilities, ensuring they have the necessary skills and knowledge to perform their tasks effectively
- Provide ongoing support and guidance to volunteers, addressing any questions or concerns
- Collaborate with GM and Programs staff to identify needs and develop opportunities for volunteers that align with organizational goals and priorities.

Administrative:

- Handling cash and conducting daily cash outs independently
- Assist the Operations Manager with oversight of the POS software system
- Creating, processing and printing of gift certificates
- Assist in oversight of WhatsApp communication for Lodge Staff as well as Volunteer Trail Crew
- Ensure effective and organized documentation of rentals and waxing requests
- Identifying issues, resolving them where possible and identifying staffing needs/problems
- Collaborate with marketing and communications teams to promote volunteer opportunities through various channels, including social media, newsletters, and events
- Maintain a database of volunteers, including their contact information, availability, skills, and interests
- Regularly communicate with volunteers to provide updates on upcoming opportunities, events,



and organizational news

Facilities Operations:

- Respond to First Aid Emergencies
- Ensure Lodge is open and closed at correct operating times
- Coordinate and manage changes to staff schedules when sick and adjust as required during busy and quiet times
- Act on behalf of the Operations Manager while away
- Ensure daily maintenance and cleaning of facilities is carried out by lodge staff
- Oversee and assist with general clean-up, snow shoveling, wood delivery, garbage pick-up
- Standard janitorial duties
- Restocking of product, identifying when there are deficiencies
- Coordinate with Operations Manager to determine facility maintenance needs

Member & Guest Direct Service:

- Participating as part of the front counter customer service team
- Selling tickets and food, renting equipment, managing reservations for lessons and special events
- Identifying customer service issues, resolving them where possible and identifying chronic systemic or staffing problems to the Operations Manager.

Communications:

- Monitoring, answering and referral of general telephone, web or email inquiries at [email protected] and forwarding any necessary inquiries to [email protected]
- Ensuring updating of daily information on website (weather, trail conditions, etc)
- Ensuring updating of daily information on message boards(weather,trail conditions,etc)
- Communicate with lodge staff regarding the days events/lessons and schedules

Reports to: Operations Manager

Schedule: October 13th, 2026 to April 10th, 2027

Competitive Wage: Starting at $22-25.00 Based on experience.

Pay: $22.00-$25.00 per hour

Advantages:

- Casual dress
- Discounted or free food
- Flexible schedule
- On-site parking

Work Location: In person

📌 Member & Guest Services Lead (Canada)
🏢 Sovereign Lake Nordic Club
📍 Canada