About Three H

Three H is a leading manufacturer of commercial office furniture specializing in laminate. Rooted in Northern Ontario, Three H partners with manufacture sales representatives and dealers across North America to create spaces where people feel they belong.

We're a growing company with Northern roots, and we care as much about how we treat people as about what we make. This role sits right at the heart of that promise: it's where we make things right for our customers when they need us.

The Opportunity

As our Customer Service / Warranty & Claims Representative, you're the person customers, dealers, and sales representatives count on after an order ships. When something needs attention — a warranty claim, shipping damage, a replacement, or a credit — you take ownership of it and see it through to a resolution people feel good about.

It's a role for someone who's organized, genuinely likes solving problems, and takes pride in doing things properly.

What You'll Do

- Take ownership of customer service requests, warranty claims, and replacement orders — reviewing each one, deciding the right resolution under our policies and warranty guidelines, and following it through to the end.
- Gather what's needed to resolve a claim well — photographs, shipping documentation, and customer details — so decisions are fair and well-founded.
- Create and manage replacement, service, backorder, and credit orders accurately in our systems.
- Communicate clearly and professionally with dealers, sales representatives, suppliers, and customers — listening first, and keeping people updated until their issue is fully resolved.
- Work closely with colleagues across departments to get issues resolved, and step in to support the team during busy periods or on larger projects.
- Keep accurate, honest records throughout, so nothing falls through the cracks.
- Manage claims with logistics carriers for shipping damage, following each one through to resolution.




- Process smaller orders — sample materials, hardware, and courier requests — with the same care as the big ones.
- Process dealer credit notes related to warranty claims, working closely with the Finance team.
- Notice patterns in the claims you handle and suggest better ways to work — clearer documentation, smoother processes, and fewer repeat issues.

How Decisions Work

You'll handle routine claims and service requests within our established policies. Anything non-standard — larger credits, warranty exceptions, or an escalation — you'll flag and work through with the Customer Service Manager.

What You'll Bring

- Strong communication and interpersonal skills, and a genuine willingness to listen.
- Excellent organization and attention to detail — you take pride in getting things right.
- Sound problem-solving and judgment, with the confidence to make the right call within clear guidelines.
- Comfort managing several open files at once in a busy environment, and adapting as priorities shift.
- A calm, positive, solutions-focused approach, especially when an interaction gets difficult.
- Proficiency with Microsoft Office, Outlook, and Teams.
- Basic accounting knowledge related to credits and claims.

Also Valuable

- Knowledge of office furniture products or manufacturing processes.
- Familiarity with SketchUp or CAD.
- Experience handling warranty claims, shipping/logistics claims, or dealer relationships.

Working Environment

- A standard, collaborative office environment.
- No significant environmental risks or workplace hazards are associated with this position.
- Comfortable working at a desktop computer, seated or standing, for extended periods.

Pay: $21.00-$26.00 per hour

Benefits:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- In office parking
- Paid time off
- Vision care
- Wellness program

Application question(s):

- Did a current Three H employee refer you to apply for this job? If yes, who?

Work Location: In person

📌 Customer Service Representative | Warranty and Claims (Canada)
🏢 Three H Furniture Systems
📍 Canada