At The Rapids Veterinary Hospital, we are dedicated to delivering exceptional veterinary care while ensuring a seamless, professional, and compassionate experience for every client and patient. We believe in excellence through empathy—providing outstanding medical services while fostering trust, respect, and clear communication with pet owners.

The Impact You'll Make

As part of our Veterinary Client Care Team, you will be the central point of contact for clients and the operational hub for our veterinary team. Your ability to manage schedules, maintain accurate records, and facilitate smooth communication will directly enhance the quality of care we provide. By ensuring our front office runs efficiently, you will help our veterinarians and technicians focus on what matters most—delivering the highest standard of care to our patients.

What You'll Do

- Welcome clients and their pets with professionalism and warmth, ensuring a positive first impression.
- Manage appointment scheduling, confirmations, and follow-ups to optimize clinic workflow.
- Coordinate communication between clients and veterinary staff, ensuring timely and accurate information exchange.
- Maintain and update patient medical records with precision and confidentiality.
- Process payments, insurance claims, and maintain accurate financial documentation.

What You'll Bring

- Previous experience in a veterinary clinic, medical office, or administrative coordination role.




- Solid organizational skills with the ability to manage multiple priorities effectively.
- Excellent verbal and written communication skills, with a professional and empathetic approach.
- Proficiency with veterinary practice management software
- A calm, solutions-oriented mindset in fast-paced or high-pressure situations.
- A genuine interest in animal care and client service excellence.

Why You'll Love It Here

- A cooperative, supportive team environment where your contributions are valued.
- Competitive salary, comprehensive health benefits, and paid time off.
- Staff discounts on veterinary services and pet products.
- The satisfaction of knowing your work directly supports the health and well-being of animals in our community.

We are an equal opportunity employer and welcome applicants from all backgrounds and experiences.

Join Us

If you are an organized, detail-oriented professional who thrives in a client-focused environment, we invite you to apply. Please send your resume and a brief cover letter outlining your relevant experience and why you are passionate about supporting veterinary care.

We would like to thank all applicants but only those selected for an interview will be contacted.

Job Types: Full-time, Part-time, Permanent

Pay: $18.00-$24.00 per hour

Benefits:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount

Work Location: In person

📌 Veterinary Client Care Representative (Canada)
🏢 The Rapids Veterinary Hospital
📍 Canada