Overview

Job description:

We are seeking a qualified Hotel General Manager for a Wyndham brand, limited service hotel property near Edmonton Suburb, Alberta.

The General Manager, under the direction of the Company Director will be responsible for the overall operations of the Hotel. The incumbent will assist in establishing and will achieve approved forecasted revenues, expenses and profits. Service, cleanliness and maintenance aligned with both the brand and management company standards must be met. The General Manager also has responsibility for employee engagement, sales & marketing, reputation management and community relations.

Core Competencies:

- - Accountability Adaptability Communication Commitment
- - Decision Making Leadership Negotiation Planning and Organizing
- - Problem Solving Resource and Fiscal Management Service Orientation
- - Business Plan and Budget Preparation
- - Teamwork

Job Duties:

- Assume overall responsibility for all departments and operations of the hotel.
- Manage all human resources, required for a limited service hotel.
- Achieve market share in sales & marketing.
- Build teamwork across departments.
- Prepare and submit daily, weekly & monthly reports as required.
- Prepare budgets and monitor expenses.
- Assure service standards of excellence as per brand standard are in place in all guest areas.
- Address guest relations issues, respond to comments and complaints.
- Implement and follow approved policies and procedures.
- Inspect property at daily bases and ensure compliance with licensing laws, health and safety and other statutory regulations.




- Take daily round of the hotel for cleanliness and good working order; ensure preventive measures are taken, supplies ordered.
- Implement and achieve maximization of room revenue by anticipation of market shifts, development and monitoring of annual business and marketing plans, and participating in appropriate national marketing efforts.
- Training in preparing Business Plan and annual budget and ability to achieve the same.
- Measure the effectiveness of broad-based marketing plans and yield management efforts to maximize the number of market segments needed and to diversify the sources of revenues.
- Participate in the development of short and long term financial and operational goals of the hotel.
- Ensure that guest satisfaction is consistently obtained and maintained.
- Ability to apply supervisory/management skills.
- Extensive knowledge of the hotel, its services and facilities and competitive markets.

Requirements:

- Hotel General Manager experience, preferably with Wyndham brand.
- Diploma or degree in Hotel/Hospitality Management would be an asset
- 'Hands-on' management style
- Exceptional leadership skills
- Commitment to exceeding guest expectations
- Excellent Computer knowledge of a variety of computer software applications including Microsoft Office Suite (Excel, Word, PowerPoint), and hotel property management systems
- Familiarity with Wyndham systems and brand standards would be an asset

Benefits:

- Dental care
- In office parking
- Vision care

Experience:

- Hotel management: 2 years (preferred)

Willingness to travel:

- 50% (preferred)

Work Location: In person

📌 Hotel General Manager (Canada)
🏢 WINGATE BY WYNDHAM HOTEL Brand
📍 Canada