Front Desk Receptionist (Mandarin Chinese Required)

Gold Medal Health Center – Surrey, BC
Job Type: Part-time / Full-time (depending on availability)

About Us

Gold Medal Health Center is a multidisciplinary healthcare clinic with locations in Richmond and Surrey. We provide a wide range of rehabilitation and healthcare services, including Chiropractic, Physiotherapy, Registered Massage Therapy, Acupuncture, Kinesiology, Occupational Therapy, Clinical Counselling, and ICBC/WCB rehabilitation.

We are committed to providing exceptional patient care while embracing technology to improve efficiency and service. We are currently looking for a friendly, organized, and motivated Front Desk Receptionist to join our Surrey team.

Responsibilities

- Welcome patients and provide exceptional customer service
- Answer incoming phone calls, emails, and online inquiries professionally
- Schedule and manage appointments using our clinic software
- Process patient registrations, payments, and insurance information
- Coordinate direct billing with ICBC and extended health insurance providers
- Maintain accurate patient records and clinic documentation
- Provide administrative support to healthcare practitioners
- Keep the reception area clean, organized, and welcoming
- Perform general office and administrative duties
- Utilize AI tools (such as ChatGPT, Microsoft Copilot, or similar) to improve workflow efficiency, create documents, summarize information, and support daily administrative tasks

QualificationsRequired

- Fluent in Mandarin Chinese and English (spoken and written)
- Excellent communication and customer service skills
- Proficient in Microsoft Word and Excel




- Comfortable learning new software and technology
- Comfortable using AI tools to improve productivity and administrative workflow
- Solid organizational skills and attention to detail
- Ability to multitask in a fast-paced healthcare environment
- Professional, reliable, and punctual
- Available to work weekends and statutory holidays as required
- Legally authorized to work in Canada

Preferred (Not Required)

- Previous experience in a medical clinic, dental office, rehabilitation clinic, or customer service role is an asset
- Experience with JaneApp
- Experience with direct billing or insurance claims is an asset

Training & Probation

- Comprehensive on-the-job training will be provided.
- Successful candidates will complete a three-month probationary period.
- Interviews will be conducted at our Richmond clinic.
- If hired, your first week of training will also take place at our Richmond location before transitioning to your regular position at our Surrey clinic.

What We Offer

- Comprehensive paid training
- Supportive and friendly team environment
- Opportunities for professional growth and career advancement
- Exposure to modern healthcare technology and AI-assisted workflows
- A collaborative workplace where your ideas and contributions are valued

How to Apply

Please submit the following through Indeed:

- Your resume
- A brief cover letter introducing yourself
- Your availability (days and hours)
- Your expected hourly wage

Job Types: Part-time, Permanent

Pay: $19.00-$22.00 per hour

Benefits:

- On-site parking

Education:

- Bachelor's Degree (preferred)

Language:

- Mandarin (preferred)

Work Location: In person

📌 Clinic Receptionist (Canada)
🏢 Gold Medal Health Center
📍 Canada