Front Desk Operations

- Greet and check-in/check-out guests.
- Process reservations, cancellations, and modifications.
- Handle room assignments, key distribution, and billing.

Guest Relations

- Serve as the primary contact for guest questions, concerns, and special requests.
- Provide information about hotel amenities, local attractions, transportation, and dining options.
- Resolve complaints promptly, escalating issues when necessary.

Communication & Coordination

- Liaise with housekeeping, maintenance, and management to ensure guest needs are met (room readiness, repairs, amenities).
- Maintain accurate records of guest interactions and service requests.

Sales & Upselling

- Promote hotel services and upgrades (e.g., stay packages, upgrades, dining).
- Assist in achieving revenue targets through upselling and cross-selling.

Administrative Duties

- Maintain accurate guest folios and process payments.




- Prepare reports such as occupancy, shift handovers, and incident logs.
- Follow hotel policies on safety, security, and compliance.

Front Desk Agent Requirements:

- Strong communication and interpersonal skills.
- Problem-solving ability with a calm, skilled demeanor.
- High school diploma or suitable equivalent.
- 1+ years front desk agent experience preferred.
- Well-groomed, professional appearance.
- Multitasking under pressure.
- A service mindset: empathy, patience, and attention to detail.
- Available to work shifts, over weekends, and on public holidays.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

- Extended health care

Experience:

- customer service: 1 year (preferred)

Work Location: In person

📌 Front Desk Agent | Comfort Hotel Bayer's Lake (Canada)
🏢 Comfort Hotel Bayer's Lake
📍 Canada