At eMotors Direct, we're leading the charge in blending old-school industrial expertise with cutting-edge eCommerce technology. We offer the largest selection of industrial motors in the Canadian market, backed by innovative tools designed to help our customers take their purchasing experience to the next level.
As the Customer Service Coordinator, you will be responsible for
· Checking inventory and placing product orders as required
· Supporting customers with order and logistics questions including:
o Confirming inventory availability and location
o Verifying shipping timing and arrangements
o Providing tracking information
o Coordinating shipments with vendors and customers
o Ensuring recently placed orders have been delivered by shipping companies
· Supporting with inventory control including counts and replenishment orders
· Assisting with returns, exchanges and warranties as needed
· Collaborating with other team members to ensure correct billing to customers
· Supporting the accounting, supply chain, and management team with administrative projects as needed.
Job Requirements:
- Education: High school diploma or equivalent
- Experience: 1-2 years related experience in customer service activities in a manufacturing or similar quick-paced environment
- Customer Service: Ability to respond promptly to customer inquiries with a focus on quality
- Organization: Ability to organize multiple priorities and manage a high volume of tasks while maintaining strong attention to detail
- Team Player: Ability to work well in a team with a strong sense of delivery
- Communication Skills: Strong communication skills, both written and spoken
- Problem-Solving: Solution-oriented mindset with a proactive approach to resolving issues
- Product Knowledge: Commitment and curiosity to learning about products and services
- Computer Skills: Strong knowledge of Microsoft Office Suite including Word, Outlook, Excel and Teams