Intermediate System Administrator

As a Systems Administrator at Paladin, you’ll partner closely with our Senior Systems Administrator to design, implement, and support enterprise infrastructure across Canada and the United States. You’ll play a hands-on role in maintaining high-performing, secure systems while acting as a key escalation point for complex technical issues.

This is a dynamic chance for a proactive professional who thrives in a fast-paced environment and enjoys working across cloud, infrastructure, and security domains.

What You’ll Do

Infrastructure & Operations

- Support the design, deployment, and operation of enterprise systems and infrastructure
- Monitor and maintain systems health, performance, and availability across multiple environments
- Implement system upgrades, patches, and infrastructure improvements
- Manage and execute backup and recovery processes

Support & Escalation

- Act as the primary escalation point for Tier 2/3 support issues
- Partner with the Service Desk to troubleshoot hardware, software, and network issues
- Track and manage incidents using a ticketing system

Security & Compliance

- Apply security best practices across all systems and deployments
- Investigate cybersecurity alerts and respond to incidents
- Support Zero Trust architecture principles and implementation

Automation & Continuous Improvement

- Leverage scripting and automation to improve efficiency and reliability
- Maintain documentation, user guides, and training materials
- Stay current with emerging technologies and recommend improvements

Communication & Collaboration

- Communicate system changes,



maintenance windows, and impacts to stakeholders
- Collaborate with internal teams and external vendors as needed

What You Bring:

Experience & Education

- 3+ years of experience in systems administration or IT operations
- Bachelor’s degree in computer science or equivalent certification and experience.

Technical Skills

Strong experience with:

- Windows Server environments 2012–2025
- Windows 10/11
- Active Directory (Hybrid / Azure AD)
- Microsoft 365 with a high focus on Teams phone
- Virtualization platforms (Nutanix HCI preferred)
- Veeam Backup solutions
- Cloud platforms (Azure IaaS, AWS EC2/VPC)
- Familiarity with:
- SQL Server administration
- Configuration management tools (e.g., SCCM / Endpoint Manager)
- Five9 phone system
- Solid understanding of:
- Networking fundamentals
- Scripting and automation (PowerShell preferred)
- Zero Trust security models
- Certifications (Nice to Have)
- Microsoft (MCSA or role-based certifications)
- Nutanix Certified Associate (NCA)
- CompTIA A+ / Network+

Soft Skills

- Strong analytical and problem-solving abilities
- Excellent communication and customer service skills
- Self-motivated with a continuous learning mindset

Additional Details

- Participation in an on-call rotation is required
- Occasional flexible hours may be necessary to support business needs across regions

Why Join Paladin?

- Work with modern infrastructure across hybrid and multi-cloud environments
- Be part of a collaborative, forward-thinking IT team
- Opportunity to grow your skills in automation, cloud, and security

📌 Intermediate System Administrator (Canada)
🏢 Paladin Security
📍 Canada