Indigenous Services Canada - Regional Delivery Sector, Québec region

Closing date: August 10, 2026 - 23:59, Pacific Time

Reference number
DIS26J-180912-000290

Selection process number
26-DIS-NCR-ENA-677233

Location
Montréal Island (Québec), Québec (Québec)

Salary
$62,533 to $67,699

Level
CR-05

Who can
Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Organization information
For further information on the organization, please visit Indigenous Services Canada.

On this page

About the position

Conditions of employment

Language requirements (essential for the job)

Our commitment

Equity, diversity and inclusion

Preference

How to

Hiring organization contact

About the position

Duties
You will work in a dynamic, fast-paced call centre environment and respond to a high volume of calls from clients and stakeholders. Due to the large number of enquiries and requests to be processed, you will need to learn how to effectively manage competing priorities in an environment with frequent interruptions, while responding to enquiries received by telephone and fax.

This position will provide you with the opportunity to acquire new knowledge and further develop your skills in areas such as client service, administration of the Non-Insured Health Perks (NIHB) Program, attention to detail, use of computer systems, communication, conflict resolution, workload management, and priority setting.

In this position, you will be responsible for:

- Responding to telephone enquiries from clients, service providers, and other stakeholders in both official languages.
- Providing accurate and comprehensive information regarding the Non-Insured Health Perks (NIHB) Program.
- Organize transportation for NIHB clients to access medically necessary services.
- Grant prior approvals for access to the NIHB advantages.
- Process reimbursement requests from clients and providers.

Work environment
The Non-Insured Health Benefits (NIHB) Program is administered by Indigenous Services Canada and provides eligible First Nations members and recognized Inuit with coverage for certain medically necessary health benefits and services that are not covered by other health plans or social programs.

Do you like a challenge when you come to work? If so,



the position of Non-Insured Health Benefits Analyst could be the perfect opportunity for you!

Want to make a difference? By joining our team, you will have the opportunity to provide support to health services and community based programming. You will help build and support strong working relationships with First Nations and Inuit communities, families and individuals, with a focus on improving health outcomes and reducing health risks.

Intent of the process
This inventory is for casual employment. Casual employment is temporary employment of 90 working days or less in a calendar year, to meet needs for temporary vacancies arising from vacation, sick leave, training, special projects, etc.

NOTE: Casual workers will not be eligible to to internal appointment processes.

Positions to be filled
3

Important messages
When you to this selection process, you are not ing for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.
_____________________________________________________________

with Ease!
✅ Only your résumé is required.
✅ No screening questions to complete.
✅ A simple, quick, and efficient application process.

Information

How to

Applications must be submitted online by clicking the "" link. Applications submitted by email will not be accepted.

If you require accommodation measures to participate in the process or need assistance submitting your application, please contact [email protected]. All requests will be treated confidentially.
All communications related to this staffing process will be sent by email. Ensure that you provide a valid email address and inform us of any changes to your contact information. We also recommend that you regularly check your inbox, including your junk/spam and promotions folders, to avoid missing any important communications. Responses received after a deadline may not be considered.




Every person has the right to participate in an appointment process in the official language(s) of their choice.

Thank you / Merci / Ekosani / Miigwech / Meegwetch / Mahseecho / Mutna / Wopida / Hei Hei / Marci Cho / ᖁᐊᓇᖅᑯᑎᑦ / Quanaqqutit / ᓇᑯᕐᒦᒃ (Nakurmik) / Nakummek / Qujannamiik / Qujanaq / Kukwstsétsemc / Woliwon / Woliwun / Wela’lin.

We thank all those who .

Conditions of employment

Reliability Status security clearance

Learn more about security screening process.

Language requirements (essential for the job)

Applied / assessed at a later date

Bilingual - Imperative (BBB/BBB)

Learn more about language requirements.

Our commitment

We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Learn more about assessment accommodation.

Equity, diversity and inclusion

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you .

Learn more about diversity and inclusion in the public service.

Preference

Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.

Learn more about preference to veterans.

How to

Learn more about ing for Government of Canada jobs.

Information you must provide

- Your résumé

We'd like to thank all those who . However, only the people selected for further consideration will be contacted.

Hiring organization contact

Name: Jordane Vachon - Human Resources Advisor
Email address: [email protected]

Name: Kamilla Petrosyan - Manager, Program Delivery
Email address: [email protected]

📌 Non-Insured Health Benefits Analyst - Casual Inventory (Canada)
🏢 Indigenous Services Canada
📍 Canada