REPORTS TO: Executive Director

Program Planning & Delivery

- Plan, schedule, and run all of Hospice Georgina's programs (e.g., Ageless Grace, Art Heals, Caregiver Support Group, Cancer Support Group, Chair Yoga, Coffee & Chats, Creative Connections, Creative Paint Class, Day Hospice, Georgina Parkinson's Support Group, Line Dancing, Movement & Meditation, Silver Wings Virtual Reality, Women's Healing Circle, and others as offered).
- Develop and implement program plans and calendars to meet organizational goals and community needs, from initial concept through execution and evaluation.
- Promote programs to clients and the community, and actively reach out to enroll and re-engage clients so program spaces are filled and attendance is maintained.
- Prepare, set up, and facilitate or oversee facilitation of program sessions, coordinating guest speakers, facilitators, and any materials or equipment needed.
- Recruit, place, and coordinate volunteers to support and help run programs, ensuring each program has the volunteer coverage it needs.
- Track program attendance, participation, and outcomes, and use this information to evaluate and improve programming.
- Ensure the provision of cost-effective client services and programs.

Client Referrals, Intake & Case Support

- Determine the appropriateness of referrals for in-home visiting and program services, and process client intake from first contact through assessment.
- Assess clients for service needs and monitor service delivery.
- Conduct regular client engagement and follow-ups to ensure programs and services meet expectations.
- Ensure all client forms, including Service Agreements and consents, are completed, signed, and maintained.
- Redirect referrals that fall outside Hospice Georgina's scope to appropriate community resources, in a professional manner.
- Support and advocate on behalf of clients as requested.

Volunteer Management & Matching

- Recruit, screen, and hire volunteers for in-home visiting and program roles.
- Match trained volunteers to clients based on needs, interests, and compatibility.
- Lead volunteer orientation and training, including in-services within the framework of Hospice Georgina standards.




- Provide ongoing support, coaching, and resources to volunteers.
- Maintain clear communication with volunteers, addressing concerns or program-related issues promptly.
- Discuss any volunteer-related concerns or complaints with the Executive Director as needed.

Community Awareness

- Contribute to community awareness of Hospice Georgina's services as part of the broader team effort (this role is not primarily responsible for outreach, but supports it where relevant — e.g., representing Hospice Georgina at occasional community events or meetings).

Administrative & Reporting

- Maintain accurate records for clients, volunteers, and program activities in compliance with organizational policies.
- Support financial accountability by maintaining program budgets.
- Prepare reports and data as required by the Executive Director, funders, and the Ministry.
- Submit a summary of coordination activities for monthly Board meetings and prepare an annual report for the AGM.

Compliance & Confidentiality

- Ensure client and volunteer files are securely stored and locked at the end of each day, per Hospice Georgina policy.
- Maintain strict confidentiality and adhere to Hospice Georgina's standards at all times.
- Provide a clean criminal reference check.

SKILLS & QUALIFICATIONS

- Bachelor's degree in Social Work, Health Sciences, Community Development, or related field (or equivalent experience).
- Experience in program coordination, client intake/referral processes, and/or volunteer management.
- Experience in the non-profit sector.
- Solid organizational and time-management skills, with the ability to manage multiple priorities and run programs independently.
- Excellent interpersonal and communication skills, both verbal and written.




- Proficiency in Microsoft Office Suite and Alayacare or equivalent client/volunteer management software.
- Experience with budget management and report writing is an asset.
- Knowledge of community resources and networks within the Georgina area is preferred.
- Valid Driver's License: A valid driver's license and access to a reliable vehicle are required for travel within the community.

ONBOARDING AND PROFESSIONAL DEVELOPMENT

New hires will participate in an onboarding program that includes:

- Orientation to Hospice Georgina's mission, values, and policies.
- Mandatory Hospice Palliative Care of Ontario training.
- Training on client and volunteer management systems.
- Introduction to key community partners and resources.
- Ongoing professional development opportunities, including workshops, webinars, and access to relevant certifications.

PERSONAL ATTRIBUTES

The Programs & Client Care Coordinator must demonstrate the following personal attributes:

- Honest and trustworthy
- Respectful of clients, volunteers, and staff
- Culturally aware and sensitive
- Takes initiative: proactively identifies opportunities, addresses challenges, and follows through on tasks without needing supervision — this role runs all programs at Hospice Georgina and must be highly organized
- Flexible and adaptable
- Confident and professional
- Sound work ethic
- Committed to maintaining strict confidentiality

HOURS OF WORK

Monday to Thursday: 8:30 AM – 4:30 PM. Occasional evening and weekend availability required for community events or program needs.

Job Type: Full-time

Benefits:

- Paid Health & Dental care
- On-site parking
- Paid time off

Flexible language requirement: French not required

Schedule: 8-hour shift

Education: Bachelor's Degree (preferred)

Experience: Non-Profit: 1 year (preferred)

Location: Sutton West, ON (required)

Work Location: In person

Pay: $27.00-$30.00 per hour

Benefits:

- Dental care
- On-site parking
- Paid time off

Experience:

- Non-Profit: 1 year (preferred)
- Program Coordination: 1 year (preferred)
- Volunteer Management: 1 year (preferred)
- Case management: 1 year (preferred)

Work Location: In person

📌 Case Manager (Canada)
🏢 Hospice Georgina
📍 Canada