Role Overview:

With enthusiasm for our brand, you will support the Store Management team in delivering retail excellence, driving robust sales results, and creating engaging customer experiences.

Key Job Accountabilities:

- Handle customer questions and concerns efficiently & effectively, sharing feedback with Store Management team as needed
- Problem solve effectively & proactively using available resources and guidance from Store Management team
- Creatively support visual merchandising, inventory management, store cleanliness, and other store operations as needed
- Communicate effectively and act as a flexible & responsible role model to your team
- Develop customer loyalty by leveraging knowledge of our products, the beauty market, and trends in the beauty industry
- Shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through storytelling, product demonstration, and bringing our brand to life




- Meet sales & performance targets
- Support training and onboarding of new Customer Consultants

Skills/Competencies:

- Experience in a customer-facing role and a genuine passion for the retail beauty industry
- Ability to communicate & listen effectively
- Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs
- A positive mindset with the willingness to continuously develop yourself and your teammates
- Ability to proactively manage time, multi-task, while working independently with minimal direction

Physical Requirements:

- Must be able to stand and walk for extended periods (up to 8 hours per shift)
- Ability to lift and move products up to 25 lbs.
- Frequent reaching, bending, crouching as required

📌 Part Time Team Lead - Upper Canada Mall
🏢 The Body Shop Canada
📍 Canada