POSITION: Relocation Advisors (Customer service/call center)
LOCATION: OTTAWA
SALARY: $21.63
SHIFT: MUST be available to work between the hours of 8am-8pm Monday to Friday – 37.5 hours per week
FULLY IN OFFICE
MUST complete 3 weeks of training and CANNOT miss a day – Monday to Friday from 8am-4pm

Job details:

- 30% - Provide relocation assistance and support via emails, inbound & outbound phone calls and chats – answer general inquiries on advantages and entitlements as per the relocation directive, expense management and Secure Website
- 25% - Deliver planning sessions for IA/ER, On Assignment, Domestic, Unaccompanied and First moves – provide relocation policy, process, and expense management advice via scheduled 30-minute sessions by phone or video call
- 25% - Manage expenses – review and process advance requests and expense claims for IA/ER, On Assignment, Domestic, Unaccompanied and First moves
- 10% - Update relocation files – record detailed notes for each communication & action to the corresponding relocation file
- 5% - Perform various administrative tasks to support the Contact Centre

📌 Bilingual Customer Service (Canada)
🏢 AppleOne
📍 Canada